Hello,
Hope you’re doing great. Please find the below requirement. Thanks.!!! *Job Title: Oracle HFM Support Analyst Job Location: Palo Alto, CA, 94301 Duration: 06 months* *Looking for EAD, GC’s and Citizens Only* * Job Description:* · Support VMware business operations by resolving production issues / tickets pertaining to My VMware & related applications and completing work requests · Monitor / triage incoming production support ticket queues and resolve modest to high complexity tickets with in the SLA. · Serve as a primary contact (onshore POC) for Business and IT teams for any questions / clarification related to the area of work. · Offshore co-ordination and timely hand-offs of all production issues in his/her area of work. · Partner & co-ordinate with respective team/s including Business, BA, QA, Dev & release teams as necessary to address a production issue. · Coordinate UAT testing, Business sign off and post production communication to business for the production bug fixes. · Research and resolve ongoing Application/Data issues in production while working to improve client incident management processes. · Provide technical expertise in identifying, evaluating, and suggesting process improvements that are cost effective and improve work efficiency. Development / Technical support experience with Oracle Finance modules. · Should have excellent analytical and debugging skills with ability to analyze complex business/technical problems, identify performance bottle necks and suggest for any query fine tuning as needed. · Good communication & interpersonal skills is essential since this is a client/business facing role. · Prior experience in Application / Production support area and handling business users is preferable. · Preferred Skills Exposure to SFDC case management process / ticketing system, perforce configuration management tool and Entitlement / Software Licensing domain knowledge would be an advantage. *Primary Skills: * Primary Skills Deep expertise in Oracle HFM (Oracle Hyperion Financial Management). Acha Ayyappa Integrated Technology Services Inc., Direct: 703-246-1342 || Email: [email protected] || Gmail: [email protected] ------------------------------------------------------------------------------------------------- 2201 Cooperative Way, Suite 600, Herndon VA 20171 || www.its-incorp.com ------------------------------------------------------------------------------------------------- -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
