Hello,


Hope you’re doing great.

Please find the below requirement. Thanks.!!!






*Position 333: Sr Business Analyst/BA Remedy Location: Lansing, MI
Duration: 6 Months Rate: $50/hr. on c2c*

*Looking for GC’s and Citizens Only*


Position Description

This position will function as a Business Analyst working with the service
catalog, self-service portal and the BMC Remedy portal. The individual in
this position must meet with representatives from multiple areas of DTMB
and gather requirements for workflow, request automation, and user
experience and communicate requirements to the Remedy development team. The
goal of this initiative is to improve user experience and functionality of
Remedy while allowing developers to focus on development and implementation
as opposed to requirements gathering. Specifically, this position will
provide Business Analysis relating to improving the user interface of
Remedy IT Service Management. Gather requirements for new functionality in
Remedy (such as request automation and workflow) and work with development
team on implementing. Complete State of Michigan (SOM) required project
documentation and knowledge transfer to SOM staff



Skills Required

Individuals in this position must have experience functioning as a Business
Analyst, gathering and documenting business requirements using the State of
Michigan Project Management Methodology



Skills Preferred

Strong oral and written communication; ability to work with clients from
diverse backgrounds and technical abilities; and, attention to detail. In
addition, experience with usability and user interface requirements and in
working with BMC Remedy system is preferred



Experience Required

8+ years’ experience in Business Analysis, Requirements Documentation and
Three years of professional experience equivalent to an Information
Technology Infrastructure or Programmer/Analyst



Experience Preferred

Usability and user interface requirements and Remedy experience



Education Required

Possession of a Bachelor's degree with 21 semester (32 term) credits in
computer science, data processing, computer information, data
communication, networking, system analysis, computer programming,
mathematics, or IT project management



Candidate Evaluation Criteria *



Business Analysis Experience                 8 Years
Documenting Technical Requirements               8 Years
Usability/User Interface Requirements Gathering    2 Years
Experience ITSM or Remedy Requirements                2 Years



Acha Ayyappa

Integrated Technology Services Inc.,



Direct: 703-246-1342 || Email: [email protected] || Gmail:
[email protected]

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2201 Cooperative Way, Suite 600,  Herndon VA 20171 || www.its-incorp.com



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