Hi, Hope you are doing great
*Role :: Servicenow- SAAS* *Duration :: Long Term* *Location::Greensboro, NC* *Client:: Wipro* Job Description: Has technical expertise in a defined area and can handle problems/tickets - complex in nature. Serves as escalation point for all isues within a group (infrastructure support/network) in a project. Responsible for maintenance and administration, enhancements, following change management policies, report capacity and availability, updation of the ticketing system and KEDB. Is expected to trainand mentor junior administrators. Maintains a roster for shift management (if applicable). Is expected to participate in weekly operational meetings, change management meetings. Expected to lead the team from transition to delivery and also work with Project manager for Infrastructure projects and SI work. Should engage in Continuous Improvement Projects or SIPs to improve productivity and SLAs. In Package Implementation space: The incumbent leads and manage complex DBA projects, has expertise in new technologies, developments, database and application upgrades. Mentors and groom DBAs. Required Skill(s) Tools Support (L4) , TIS Technical Support (L3) , BSM Admin (L1) , BSM Admin (L3) , Infra Tools Customization and Deployment (L1) Essential Skill(s) ServiceNow - SaaS (L1) Key skills required for the job are: ServiceNow - SaaS(Mandatory) As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects. Minimum work experience:5 - 8 Years Thanks&Regards Abhay Tiwari Technical Recruiter Phone: 609-897-9670 x 2191 Email: ab...@sysmind.com Fax: 609-228-5522 Address: 38 Washington Road, Princeton Jn, NJ 08550 [image: gtalk.jpg]abhaysysmind [image: Description: Description: Description: cid:image001.gif@01CC0A79.D4FFDB80] -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
