*Please send me profile on my id vsaras...@tekshapers.com <vsaras...@tekshapers.com>*
*Position: Lead SAP Sales Order Mgmt. (SM) Functional Support Coordinator * *Location: Arden Hills, Minnesota* *Duration: 18 months* *MOI:- Telephonic + Skype* *Sr. SAP Sales Order Mgmt. (SM) Functional Support Coordinator * *JOB SUMMARY:* This role will serve as overall subject matter expert for SAP SM functional areas providing leadership, direction, and expertise within the support organization of the SAP platform. The primary function of this role will be to govern support staff to successfully triage, troubleshoot, escalate, route, and resolve application issues. A secondary function will be serving as an active support team member A key measure of success will be the ability to analyze and categorize issues by both functional and technical areas, then partner with the appropriate teams to determine next steps for successfully resolving the issue. Within the functional area, the team will be required to isolate root-cause, outline options, develop test plans, coordinate test execution with the business, and validate solutions received from the technical teams. Success in this role will require building and maintaining strong synergies with RICEF, Basis, Process, and Client teams. *MAIN JOB DUTIES/RESPONSIBILITIES*: Govern and actively participate to resolve client issues within defined service levels: o Isolate issue, determine root cause, and outline effective options to resolve issues o Assist technical teams to translate requirements into design specifications o Coordinate testing activities to validate solutions o Interact with colleagues and business clients to confirm requirements, as well as ensure solution meets needs o Create & update appropriate documentation Manage support queue and incoming demand, as well as team assignments and resource planning. Escalate incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the customer. Work with technical and process teams to ensure services meet the terms of client SLAs Provide mentoring and coaching to team members, in order to help ensure they demonstrate required SAP application and business process skills Ensures adherence to Corporate IT policies, guidelines, and procedures. Deploy and leverage applicable tools to facilitate adequate system monitoring & troubleshooting Focus upon continuous improvement to increase efficiency and maximize value to clients Maintain a productive relationship with stakeholders and peers through effective communication and collaboration Define and document operational processes for normal system support activities (i.e. system backups, disaster recovery, etc.). Identify opportunities to improve operations efficiencies *KNOWLEDGE REQUIRED* · 5-7 years of experience serving as functional SME within SM with a full understanding of how IT applications support business processes and solve business issues · 2-3 years of experience serving as support team lead Experience having completed 3 full lifecycle project implementations. · Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization. · Develop estimates for new requirements assigned to the group. Ability to facilitate all facets of the System Development Life Cycle (SDLC). Vijay Saraswat Talent Acquisition Executive Tekshapers Inc. |1441 E Maple Rd,Suit#301,Troy,Michigan, USA Tel Off: 248.565.4747 | Ext. 108| F: 248.254.7211 | Email Id: vsaras...@tekshapers.com <hgul...@tekshapers.com> | W: www.tekshapers.com GTalk: vsaras...@tekshapers.com <ras...@tekshapers.com> * Please consider the environment before printing this email. Go Green!* *!!!* *Disclaimer:* If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line at rem...@tekshapers.com and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience. -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
