*Title: Senior Business Analyst*

*Location: Santa Clara, CA*

*Duration: Long Term Contract*



*Senior Business Analyst must have worked on Sales Cloud or Rightnow. *

*Travel to client at least 50% may be required.*



*Job Description:*

• Act as subject matter expert on business applications including Oracle
RightNow

• Analyze business processes and data, identify improvement opportunities,
present recommendations to the Management team, and implement solutions.

• Act as business representative on software enhancement and upgrade
projects.

• Perform administrative level functions in Oracle RightNow applications

• Develop and maintain management reporting for review up to and including
Senior Management.



*Required Experience:*

• Ability to analyze data and present findings.

• Experience Developing and working with Custom Widgets using Oracle
RightNow

• Experience maintaining RightNow Customer Portal pages using PHP, Java
Script and CSS.

• Experience with administration of Oracle RightNow including Custom
Processes, Workspaces and Workspace Rules



*Thanks & Regards, *
*Vikram Raj *
*Manager-Recruitment *[image: UniversalSoftware Logo 3C1]
1 Olde North Road,
Chelmsford, MA - 01824
Ph: 978-770-2260
E-mail: [email protected]
Company Website: www.universal-sw.com
*[image: cid:[email protected]]* vikramrjp
*[image: cid:[email protected]]
<http://www.linkedin.com/pub/vikram-raj-singh/4a/799/163>*

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