*Role: NOC Engineer / Analyst* *Location: Cheyenne, WY*
*Duration: Contract or C2H o FTE (all options are available)* *NIGHT SHIFT* *Description: * Primary responsibilities fall into the following categories: • Thoroughly and accurately understand alerts / issues and follow through resolution. • Provide single point of contact duties for high-risk & service impacting events. • Open and refer trouble tickets to the appropriate level of support. • Escalate network problems both internally and externally. • Answer and manager triage hotline during off hours. Determine severity level and execute standard escalation procedure. • Assist ITSD Service desk during off hours with Tier 1 support tasks, i.e. reset passwords. • Strong communication skills with the ability to multitask and prioritize. • A successful NOC Analyst will have the following: • Bachelor’s Degree in Computer Science, MIS, or equivalent required. • 6 months – 2 years of previous Network Operations Center or related support experience. • Background in Windows/Unix server platforms. • Experience in infrastructure monitoring and management tools. • Base knowledge in networking and system connectivity. • Excellent communication and “attention to detail” skills, with an eagerness to provide outstanding customer service to internal and external clients Please provide me following details . Full Name Phone No: Email ID: Skype id: Current location: Relocation DOB US work authorization: Bachelor’s Degree: Availability: Total working Exp: US working Exp: Salary: Best Time to call -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
