-- Dear folks,
Please share good resource for below mention position; *Please share resume at [email protected] <[email protected]>* *Position*: ServiceNow expert/Subject Matter expert *Client:* Commonwealth of Pennsylvania/Office of Administration *Duration:* 1 year contract w/possible extensions *Location:* Harrisburg, PA *Rate:* $90/hr C2C *Job Desc: SERVICENOW EXPERT/SUBJECT MATTER EXPERT, will be responsible for leading efforts, being a go-to technical and functional resource. PLEASE MAKE SURE YOUR CANDIDATE HAS NOT BEEN SUBMITTED TO THIS POSITION ALREADY; A RIGHT TO REPRESENT IS REQUIRED.* *Job Duties:* · Function as the ServiceNow subject matter expert. • Configure the commonwealth’s ServiceNow modules per requirements and ITIL processes • Deliver support and design required for integration with statewide systems, software, or other products. • Demonstrate expertise in teaching and conveying technical and/or functional courses and concepts. • Develops the test approach, conditions, and scripts used as the basis for detailed test scenarios. • Provide input and develop training and/or documentation materials. • Effectively leads and performs product tests and deployments. • Identify appropriate business examples to illustrate key concepts/features. • Anticipate, identify, track, and resolve issues and risks affecting own work and work of the ITSM team. • Coordinates product design reviews to verify that design meets quality standards and functional/technical requirements. • Provides accurate estimates for design and configuration efforts for software changes and enhancements. • Develop contingency plans as necessary. • Apply specific expertise to ensure the ServiceNow tool meets defined customer objectives. • Anticipate and resolve issues specific to the ServiceNow tool. • Determine time estimates and schedule for own work and resolve issues in a timely manner. • Provide effective on-site product support as needed. • Analyze the functional and technical impact of product planning decisions. • Develop appropriate functional and usability best practices for the product. • Track and document expected volume and type of use of the product. • Participate in product design reviews to verify that design meets quality standards and functional/technical requirements. • Perform impact analyses on production fixes and enhancements. • Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner. • Accurately set severity of identified defects. • Documents all work for future reference. • Follows quality standards. • Customer service skills. • Able to work in a team environment. • Strong communication skills; both written and spoken • Experience with other IT tools (i.e. MS Office) *Regards,* *Monajir Khan* *Techwire Solutions, Inc* IT Recruiter 101 Hudson St, Suite 2100, Jersey City, NJ 07302, USA Phone: 609-353-5706 || [email protected] || || Gtalk: [email protected] || Yahoo: [email protected] || Web : *www.techwiresol.com* <http://www.techwiresol.com/> *Office Locations: New Jersey || California || Washington || New Delhi || Noida || Pune || Hyderabad ||* Disclaimer: Under Bills.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information. To be removed from our mailing list please reply to *[email protected] <[email protected]>* with the word "REMOVE" in your subject line -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
