-- Dear folks,
Please share good resource for below mention position; *Please share resume at [email protected] <[email protected]>* Client: Zions Bank Title: Application Support Duration: 6 Months – Contract Location: Salt Lake City, UT US citizen, Green Card, EAD or H1 Rate: $40-$45 All Inclusive Interview process: 1 onsite **they prefer someone local to UT*** Title: Application Support Engineer Duration: 6 months Location: Salt Lake City, UT *Description:* The Application Support Engineer works with the service desk and IT personnel, operational analysts, developers, testers, business analysts, vendors and customers to ensure thorough analysis of incidents and business circumstances involved. Activities include troubleshooting and testing to identify the possible cause of incidents; determining the appropriate course of action to resolve the issues with minimal business disruption, and establish processes to ensure application availability. Responsibilities include installing and maintaining banking applications in production, staging, test and DR environments including new releases, enhancements and upgrades. The Engineer will serve as liaison between departments and prepare necessary documentation in the support of various applications. Responsibilities: · The primary purpose of this position is to provide* third-tier applications support for existing and new Banking applications. * · The engineer will ensure resolution of Service Desk incidents of medium and high complexity in accordance with established standards, policies, procedures, configuration guidelines and service level agreements for applications. · Utilizes application knowledge to effectively troubleshoot, diagnose and resolve problems. · Interface with Business Units, Service Desk, Operational Analyst, Business Analyst and Development areas to ensure problem resolution. · Assists Application Support Manager in developing/revising policies and procedures for supporting new and ongoing applications. · Escalates inquiries to business partner and third-party vendor to resolve system issues and acts as a liaison until problem is resolved. · Adheres to established standards and procedures for Level 3 Application Support. · Coordinate and participate in any testing and quality checks centered on the resolution of Application Support issues. · Represents the organization as the principle customer contact and often performs project leadership role. · Interact with management and senior customer personnel on matters requiring coordination across organizational lines. · Support other projects and initiatives as and when required. · Available for 24/7 On Call rotation once the assigned application is in production · Partner with vendor for the assigned application to learn from them as much as possible *Qualifications* · *Must have a Bachelor degree related to the role* · *5 years of directly related experience – Banking Applications Support* · *Must have Unix experience (Specifically IBM AIX 7)* · *Must have Oracle experience (preference 11g)* · *Must have strong SQL experience (scripting)* · *Must have monitoring experience – Java, APM, Nimsoft, or other monitoring tools* · Prior application development or business systems analysis experience. · Full use and application of related principles, theories, concepts, and techniques. · Experience with version control systems and concepts. · Experience with web servers, html, web-based information security theories, web services, concepts and techniques. · *Experience with WebLogic or WebSphere.* · Knowledge in scripting – shell or Perl. · *Knowledge of Internet Security, Java, RSA Adaptive Authentication and how it relates to banking applications*. · Expert analysis, trouble shooting, technical and non-technical communication skills, both verbal and written. · Ability to balance multiple priorities and meet deadlines in a fast-paced and changing environment; must be flexible. · Ability to understand business impact and prioritize issues/projects. · Demonstrated ability to work effectively with others, particularly in teams. · Strong analytical skills, managerial skills and skills interfacing with end-users. *Regards,* *Monajir Khan* *Techwire Solutions, Inc* IT Recruiter 101 Hudson St, Suite 2100, Jersey City, NJ 07302, USA Phone: 609-353-5706 || [email protected] || || Gtalk: [email protected] || Yahoo: [email protected] || Web : *www.techwiresol.com* <http://www.techwiresol.com/> *Office Locations: New Jersey || California || Washington || New Delhi || Noida || Pune || Hyderabad ||* Disclaimer: Under Bills.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information. 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