Hi, Hope you are doing good.
We have an urgent position open with our client, please find the requirement details and let me know if you have any interest. Thanks!!! Need USC's and GC's Only *Senior Network Engineer* *San Ramon, CA* *6-12 months* *Role Summary/Purpose:* As a member of the Industrial Cloud team,. *Essential Responsibilities:* • Working with predefined SLAs & KPIs pertaining to ITIL practices including Incident Management, Change Management, Problem Management, etc… • You will be responsible for managing support cases on a daily basis including initial triage, isolating and diagnosing the problem, opening service requests with various vendor teams, and monitoring the general health of the system and services • You will also be responsible for building the knowledge base to prevent recurrence of escalation for previously resolved case. • Join client incident calls and interact with application teams to advise/create load balancing solutions unique to the client requirements. • You will be responsible for defining and building the escalation process into the Infrastructure and network teams. • Continuous improvement of Incident Handle Times, First Contact Resolution, Escalation Rates, Self-Service/Community Experience • Participate in a 24x7 on-call rotation *Qualifications/Requirements * • Bachelor’s degree in Computer Science/Engineering OR “STEM” Majors (Science, Technology, Engineering and Math) • Must have experience in working on customer Switched networks - *CCNA* minimum ; *CCNP* desirable • 3+ years in* L2-L7* *network engineering*, proactive monitoring, advanced troubleshooting/diagnostics and customer support • 2+ years experience in setting up / troubleshooting *Unix/Linux and Windows *devices • 2+ years experience in *IP networ*k monitoring / management tools (such as nagios, ) and protocols • Proficient in one or more scripting/programming languages (Shell/Perl/Python/Java) • Good communication skills *Desired Characteristics * • Good knowledge of spread Sheet reporting/creation • Experience in handling and working customer SLA’s • Experience in working to deadlines • Experience in working under pressure • Good problem solving skills ITIL V3 Qualifications desirable Thanks & Regards Radhika| OrgSpire Inc. 545 Metro Place South, Suite 100|Dublin, Ohio - 43017 *Ph:* 408-419-4791 [email protected] -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
