*Please reply to [email protected] <[email protected]> only.*
*Job Title : Senior Voice / VOIP Engineer with NICE Call recording * *Location : Plano,TX* *Duration : 12 Months +* *Job Responsibilities:* · Manage incidents and work orders within established service level agreements. · Troubleshoot call recording equipment locally and within the data centers. · Perform administration, configuration and monitoring of call recording equipment and it s adjuncts Maintain documentation. · Assist in the planning and implementation call recording upgrades, patches and enhancements. · Participate in business continuity and disaster recovery planning in voice environment to minimize work disruption. · Track performance against service level agreements. · Ensure asset management and inventory are kept up to date. · Ensure preventative maintenance is completed as specified by voice engineering. · Partner with internal customers and communicate changes and issues on the call recording platforms. · Coordinate, test, and implement applications and technology through projects and initiatives. · Identify applications and systems that require updates and coordinate the implementation with the business owner. · Analyze issues and performance problems that impact the ability to conduct business Break/Fix Support. · Troubleshooting connectivity issues of Windows servers to ensure proper functionality and having operational support responsibilities for the call recording systems. *Basic Qualifications:* · At least 3 Years of NICE Engineering Capacity Management. · At least 3 years of experience designing, configuring, supporting, installing and troubleshooting. · NICE 4.X. · VoIP, SIP Trunking and TDM Contact Center Call Recording. · NICE and Avaya (DMCC and Passive Recording). · NICE and Cisco UCCE and CUCM (DMCC and Passive Recording). · NICE and Avaya/Aspect Dialers. *Regards,* Name: Anand Tiwari Title : Sr.Excecutive Resourcing Phone : 804-212-0484 / 804 414 0525 Email : [email protected] -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
