*Hi**, * *A Systems LLC* is looking for Network Voice Architect *at *Mc Lean, VA
*Please share your updated resume to Amit at amit@**asystemsllc.com* <http://gmail.com/>* OR feel free to contact me at **404-462-0967* *Job Discription * Key Responsibilities · Experience Cisco Unified Communications as a Service (UCaaS). · Experience in consolidating of long-distance voice transport services and the introduction of session initiation protocol (SIP) trunking · Provide tools and expertise to support the analysis of call detail reporting (CDR) and the application of telecommunications expense management (TEM) services. · Failover and Disaster Recovery: hosted telephony solution provides an active-active failover for both UCaaS and Contact Center as a Service (CCaaS). · Disaster recovery of UCaaS and CCaaS automatic and instantaneous. · WAN to synchronize data between active-active sites. · Experience in configuring SIP trunking service active-active failover for trunking services in coordination with UCaaS/CCaaS. · Able to provide emergency broadcast services to onsite telephony equipment uses Singlewire. · Experience managing Jabber mobility · Voice Transport —will consolidate the transport to provide with long distance (domestic and international) and toll free service. · Provide consolidated voice network backbone with TDM and SIP trunks . · SIP trunking integrates with MPLS to deliver voice services as an application over a consolidated IP network. · Manage trader voice environment to maintain a stable and refreshed uniform platform. · Manage dynamic security, monitoring and compliance tools and applications. · Provide House trader voice management with viable and regulatory-compliant business continuity plans complemented by robust disaster recovery solutions. · Integrate and facilitate compliance with the myriad of national regulations. · Provide voicemail solution and able to forward a copy of all voicemails as they are recorded to SMTP mailboxes (only 1 mailbox can be active at a time). · Experience in integrating Voicemail with user MS Exchange accounts for systems that provides appropriate access rights to UCaaS/CCaaS. · Call Recording · Migrating the trader voice back office Nortel system with Cisco based UCaaS. · Experience in managing Nice NTR system · Provide Voice recording services for trader voice as dictated by business or legal requirements. · Experience in managing Trader voice recording equipment and systems. · Experience in Monitor and record calls on a “handset” basis, which capture conversations irrespective of which line the trader is speaking on. · Supporting and Monitor and record calls on a “line” basis, which captures all conversations on pre-determined lines. · Support both on- and off-trading floor, as applicable. · Support retention periods of varying lengths based on business and regulatory requirements. · Provide Support a back-up retention system. · Support on-demand playback requests from authorized users in accordance with the Service Levels. · Enabling contact center capabilities in Cisco HCS. CCaaS supports advanced call routing, IVR. Primary Responsibilities · Collaborate with systems engineers/architects and external partners for upgrades to operating systems, hardware and contact center applications. · Management of support escalations and advanced troubleshooting with Cisco or partner level TAC, carrier and/or application vendor. · ICM configuration for inbound call routing as well as outbound with Acqueon LCM campaign management. · Programming with an understanding of the business reporting requirements and providing support to operations to understand or interpret reporting metrics and service levels. · Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues. · Assist with the installation and troubleshooting of telecom systems. · Ability to recommend and implement software updates to Cisco UCCE, CVP/IPIVR, CUCM, CTIOS, Unity and Unity Connection, QA and IEX WFM. · Full understanding of PCI requirements to ensure QA solution is meeting compliance and issues are resolved within established SLA. · Identify/recommend infrastructure upgrades and improvements based upon industry best practices and the Cisco Lifecycle Services Approach. · Assist with troubleshooting of routers, switches, gateways, DNS servers and DHCP servers where it might impact voice and video. · Assist with configuration, management and monitoring of voice and data devices. · Troubleshooting complex types of call routing issues requiring knowledge of enhanced carrier routing, UCM functionality, ICM, IPIVR and CVP expertise. · Ownership to ensure documentation is up to date to reflect redundancy and business rules applied to call routing and infrastructure from both a component and application perspective. · IVR Recordings Management · Agent, Skill Group, Call Type, Device Management · Familiarity and exposure to RCD/TCD/Call Trace/Log Analysis. · Ensure that the performance and availability of the data and/or voice infrastructure is maintained to the highest standards so that maximum productivity is achieved. · Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions and backup systems. · Participate in 24/7 support and on-call rotation, including incident management duties. · Performs timely review and planning of maintenance and upgrades for existing Infrastructures (hardware and software). Certification requirement · CCNA(Voice) · CCNP (Voice) · Cisco Voice and Unified and Communications Administration · Cisco Voice Communications Voice over IPand QoS · Cisco Unified Communications Manager, *Thanks & Regards,* *Amit * *A Systems LLC 11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 Direct: **404-462-0967 | **Email:[email protected]* <email%[email protected]> -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
