Hello, Hope you’re doing great.
Please find the below requirement. Thanks.!!! *Job Title: Tier 3 Voice Engineer (AVAYA)* *Location: Washington DC* *Duration: 12 months* *In person interviews* *Local candidates only- VA, DC, MD * Tier 3 Voice Engineer 8-12 years Tier 3 Voice Engineer, 8+ years Avaya experience Avaya Systems SIP, H.323 Avaya VOIP Monitoring Avaya 8300, 8500, 8700, 8800 servers Avaya 96XX Voip Phones Avaya Gateway’s 450, 650, 700 Avaya Certifications Qualified candidates will have hands on experience with: • AVAYA Communication Manager • AVAYA Modular Messaging • AVAYA ONE-X • AVAYA Experience Portal(Voice Portal) • AVAYA IQ Reports • AVAYA CMS Administration and troubleshooting • AVAYA CMS Supervisor The candidate will be expected to: • Deliver Avaya Unified Communications and IP Telephony solutions to support existing and future platform, product and service functionality and multi-platform integration • Provide technical analysis and define business impacts with the ability to discover and recommend technical solutions • Provide production network deployment, configuration, support and upgrades of all Avaya network/telephony devices and applications in the solution. • Responsible for the design and system integration of complex Contact Center as a Service (CCaaS) solutions which may include, but not limited to detailed knowledge for the following: Session Border Controls, Avaya UC Platform, Aura Contact Center. • Directs and controls the activities of a broad functional area having overall responsibility for planning, budgeting, implementing and maintaining costs, methods. • Troubleshoot and resolve complex SIP related issues. • Use troubleshooting tools such as Wireshark, to analyze and identify SIP based communication problems • Perform required analysis and develop hardware/software solutions to provide telecommunication solutions to business requirements. • Identify inefficiencies and make suggestions for process improvements • Train and mentor other technicians on SIP based protocols Preferred: • Experience with SIP solutions • Familiarity with the Oracle/ACME 3820 SBC • Strong customer consulting experience • Strong knowledge of multi-tiered application environments, including their design, implementation and capacity/scaling challenges • Strong Experience in project management and detailed technical planning • Knowledge and experience with converged infrastructure. Manages time effectively, meets deadlines, achieves established goals & objectives. Assist in establishing, accomplishing & continuously evaluating goals. Assumes responsibility for accuracy of work processes, multiple task flows, and actions & decisions Required / Desired Skills Skill Required / Desired Amount of Experience Expertise Rating Exp providing Tier 1-3 support for enterprise Avaya network Required 6 Years 3 - Expert Exp managing complex voice projects across all teams Required 6 Years 3 - Expert Exp troubleshooting and problem identification Required 8 Years 3 - Expert Exp working w/ equipment vendors and telecom providers to resolve issue Required 6 Years 3 - Expert Exp monitoring and resolving service requests based on SLAs Required 6 Years 3 - Expert communications skills across many concurrent deployment teams/management Required 5 Years 3 - Expert telecom management, configs, monitoring, patch/f/w and capacity planning Required 8 Years 3 - Expert Knows data & VoIP principles supporting converged voice/data network environ Required 6 Years 3 - Expert Working knowledge of supporting telephony contact center products. Required 6 Years 3 - Expert Avaya systems, CM, MM, CMS, Voice Portal, System/ Session Manager Required 6 Years 3 - Expert Avaya Unified Communications and all adjuncts Required 8 Years 3 - Expert Nice system, and connectivity into other telephony adjuncts. Desired 3 Years 2 - Proficient Troubles shoot and diagnose production impacting telephony support applications. Required 6 Years 3 - Expert Interpret system logs, events , isolate failure points. Required 8 Years 3 - Expert understanding of tools and techniques to diagnose telecom problems Required 8 Years 3 - Expert best practices of operating systems, server hardware configs and databases. Nice to have 5 Years 2 - Proficient Expert knowledge or certification of Avaya’s Architecture software and hardware Desired 5 Years 2 - Proficient Proven experience with Avaya JTAPI/TSAPI and CMS reporting Highly desired 5 Years 2 - Proficient TDM, SIP and H.323 endpoints. Required 6 Years 3 - Expert Understanding of the technology of SBC, ACME and Audio Codes Desired 3 Years 2 - Proficient knowledge of Avaya S87xx server ,IP Network Regions, Audio shuffling, Hair Pinning Required 5 Years 3 - Expert Must have experience with administering Avaya patches and upgrades Required 8 Years 3 - Expert Understanding of VoIP protocols, QoS standards and policies. Required 5 Years 3 - Expert Working knowledge of Modular Messaging 5.x. Desired 5 Years 2 - Proficient Working knowledge of Microsoft UM and Integration with Avaya Switches Nice to have 3 Years 2 - Proficient Knowledge of Cisco IP Platform and Cisco UC solutions Highly desired 3 Years 2 - Proficient Strong working exp. with Avaya Aura S88xx, S87xx, LSP, G700, G650, G450, CMS Required 5 Years 3 - Expert Strong working exp. with AES, AAR/ARS Required 5 Years 3 - Expert Strong working exp. with W/Class Routing, VDN, Vector’s and ACD Call Center Required 5 Years 3 - Expert Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services Required 6 Years 3 - Expert Acha Integrated Technology Services Inc., Direct: 703-246-1570 || Email: [email protected] ------------------------------------------------------------------------------------------------- 1033 Sterling Road, Suite 205, Herndon VA 20170-3838|| www.its-incorp.com ------------------------------------------------------------------------------------------------- E-Mail is the best way to reach me. <http://www.linkedin.com/in/achaayyappavarma/> -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. 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