Technical Support 
Richmond, VA
In-Person Interview Only
Contract to Hire
6+ Months

*local candidates strongly preferred
*mgr will ONLY conduct in-person interviews, NO Skype, NO exceptions


RESPONSIBILITIES INCLUDE:
• Maintaining, analyzing, troubleshooting, and repairing computer systems, 
hardware, and computer peripherals
• Documenting, maintaining, upgrading, and replacing desktop hardware and 
software systems
• Supporting and maintaining user account information, including rights, 
security, and systems groups
• Providing hands-on and telephone support of personal computers and laptops
• Locating, reading, comprehending, and following instructions in online 
technical service manuals, knowledge
bases, and publications
• Diagnosing and solving PC software and hardware issues, including issues with 
malware
• Prioritizing and scheduling own workload
• Providing accurate and helpful answers, both written and verbal, to end users 
in a professional, courteous, and
timely manner
• Installing and configuring software, such as operating systems, configuration 
management tools, application and
development tools, testing tools, compilers, and code editors
• Managing and reporting time spent on all work activities

ENVIRONMENT:
• Windows 7 SP1
• Microsoft Office Professional 2010
• Symantec Altiris Asset Management 








Regards,



Eric
Recruiter| Sygna Technologies, Inc.

er...@sygnatechnologies.com | http://www.sygnatechnologies.com/






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