*Hi * *Please lookup the below position and if you feel comfortable ,then please send me your updated resume*
*Position : Business Systems Analysis * *Location : Cleveland, OH * *Duration : 6+ Months* *Interview : Phone/ Skype * *Job Description* · Client seeks a qualified consultant to provide Business Systems Analysis for the EasyVista Implementation. · This project involves replacing Client's current Service Desk ticketing tool (CA Service Desk Manager) with EasyVista. · This includes implementing ticketing for *ITIL processes* such as Incident, Problem, Change, and Request. · Work must be completed in accordance with the project timeline, which may be changed as the work progresses. · The project is already underway and the EasyVista system has been configured for basic functionality. · The work that remains is to work with each area within IT to determine and document their specific requirements, create a design to meet those needs, configure and test the system per the design, train users, and implement into production. *Job Requirement* - Strong demonstrated ability to serve as a liaison between stakeholders and technical teams (developers, testers, project managers, etc.) and help both sides identify, analyze, and evaluate options for implementing and improving the system. - Ability to utilize business requirement content to inform system design, system and/or process documentation, and testing artifacts. - Ability to thoroughly understand, document, and communicate linkages between business processes and system functionality. - Ability to think strategically and to anticipate and appropriately communicate risks and issues around code release management. - Ability to design and document process workflows in Visio. - Ability to analyze tickets from various groups to determine their work and the flow of their work. - Baseline understanding of *ITIL and Service Desk tools* would be a key differentiator among candidates. Regards Sandeep Chauhan Technical Recruiter VSG Business Solutions 221, Cornwell Dr, Bear, DE 19701 Contact No.: 302-261-3207 X 103 Email: sandee...@vsgbusinesssolutions.com -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
