Hello,

Hope you are doing well.

Please send your consultant resume with contact, rate & availability
information.

Send resumes to *[email protected] <[email protected]>**
|**408-709-1760
Ext: 955*

*******************************************************

*Title: IVR Technical Analyst*

*Location Atlanta, GA*

*Duration 6+ Months*



Job Description:



The role involves the following activities

? Meeting with business owners (need to have good communication skills)

? Collecting business requirements

? Translating them into technical specs, writing SRS (System requirement
Specification) documents, and design documents (Visio diagrams of
transaction process flows, data flows, and functional diagrams)

 Skills required?

? Must have IVR expertise (any major IVR platform vendor like Avaya) either
as Technical Analyst

? Strong verbal and written communication skills (experience writing
technical specifications, and diagrams)

? Experience collecting and vetting business requirements and translating
them into technical specifications documents

? Understanding of complex IVR architectures (IVR CTI plus application and
services middleware)

? Understanding or exposure to open source technologies like spring, Jboss
fuse frameworks is helpful (not required)

? Understanding of Agile development process/rules (helpful but not
required)


*Thanks & Regards,*
 Krishan | Asst. Team Lead
Technology Resource Group Inc.
3736 Hillsdale Court Santa Clara, CA 95051
Office: 408-709-1760 Ext : 955, Cell: 408-933-9982
YIM: <http://www.tresourceinc.com/> Krishdss | Fax: 408-213-8316
[email protected] |  www.tresourceinc.com

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