Hi,
Hope you are doing great ITSM Process Lead position LOCATION – LINCOLNSHIRE, IL DURATION – 6 MONTHS Please find below the JD for ITSM Process Lead position. Co-ordinate inter-process changes with process owners • Ensure alignment of ITSM solutions to organization and organization business needs • Create and maintain the catalog description of existing services offered by organization • Formulate, agree and maintain an appropriate SLM structure for the Service Delivery • Ensure appropriate OLAs/SLAs in place to support any new services • Analyze and review actual service performance against SLAs and OLAs • Provide regular reports on service performance and achievement to organization • Review SLA targets and metrics where necessary • Review OLA targets and metrics where necessary • Agree appropriate actions to maintain or improve service levels • Initiate and coordinate actions to maintain or improve service levels • Review third party underpinning agreements where necessary Provide input for maintaining the catalog description of existing services offered by organization • Assist with actions to negotiate, agree and maintain SLAs in conjunction with organization • Assist with actions to negotiate, agree and maintain OLAs within organization IT support areas and business units • Analyze and review actual service performance against SLAs and OLAs for service areas under scope • Provide input and assist in development of regular reports on service performance and achievement to the Service Manager • Review SLA targets and metrics where necessary • Review OLA targets and metrics where necessary • Review third party underpinning agreements where necessary • Identify appropriate actions to maintain or improve service levels • Initiate and coordinate actions to maintain or improve service levels • Act as a coordination point for any temporary changes to service levels Responsible for reviewing problem trends and proactively taking actions to identify problems and remove errors for a department or business unit Provides a single point of contact and is responsible for coordinating all change functions Thanks & Regards Abhay Tiwari Sr. Technical Recruiter abha...@idctechnologies.com <jama...@idctechnologies.com> | 408-457-9399 Ex. 2033 Gtalk : abhaytiwari9009 Skype: akt.idc IDC Technologies, Inc. |1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035 Web: www.idctechnologies.com ISO 9001-2008 Certified "Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail with REMOVE in the subject and we will gladly REMOVE you from our mailing list.” -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
