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*Job Title: ServiceNow ServiceWatch Mapping Lead* *Location: Owings Mills, MD* *Type of hire: 6-12+ months Contract * *Interview Mode: Telephonic and Skype* *Must have expertise in ServiceWatch Mapping. * *Responsibilities:* • Define and broker tool access to environments for scanning; have flexible solutions when needed • Assist with ServiceNow ServiceWatch (SNSW) tool configuration considerations as applicable • Lead preparatory sessions to enable effective mapping (granularity, prioritization, access, etc.) • Perform actual service mapping of complex environments using the SNSW tool (Geneva release) • Support planning and estimation efforts with the program director and project manager • Mentor competent technical team mates (from Customer) to do the same in parallel (informal) • Solve unchartered mapping paths by creatively leveraging custom patterns within the toolset • Build sustainable maps that leverage automation, limit security risks, and reduce maintenance • Yield functional map results that will meet the CMDB goals and are readable by IT audiences • Partner with ServiceNow development team, CMDB Lead, program leaders and IT stakeholders to execute according to the strategy and plan (and influence it) • Provide proactive expertise and direction regarding how to best leverage the ServiceWatch tool • Identify key risks to success and help to mitigate those risks or related issues *Requirements:* • Multiple successful implementations of ServiceNow ServiceWatch and/or the Neebula predecessor • Implementation experience must include complex environments rivalling CareFirst, not simple ones • 1-2+ years or more of experience using the ServiceNow ServiceWatch and/or the Neebula predecessor toolset • Depth of experience creating custom patterns within the tool • Soft skills must be visible, but potentially secondary -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
