Hi Hope you are doing great today
Role: Level II Software Support Analyst Interview: 30 Minute Face to Face Length: Contract 3+ Months Location: Minneapolis, MN (LOCAL CANDIDATES ONLY) Start: ASAP *Summary: * Provide more complex end-user support, hardware troubleshooting, network maintenance, software installation and advanced customer service to meet the needs of system users as well as functional objectives of the business. Server and system support may also be required. The IT Support Specialist will also work with System Administrators, DBA’s and Architects to configure and maintain PC servers and network equipment. *Essential Position Responsibilities:* - Respond to more complex work orders and follow up on escalated help desk inquiries. - Occasionally answer help desk calls and provide support to Help Desk Specialists and end users. - Ability to independently identify problems and design and implement appropriate resolutions - Work closely with remote sites to respond to issues as needed - Install and configure desktop hardware and software. - Occasionally install and configure server software and hardware - Assist in the evaluation of new products and services - Analyze, install and maintain user-based network connections - Create and maintain user documentation - Maintain high level follow up and communication with end users, vendors, etc. - Follow standard help desk procedures and ensure closing documentation is completed - Diagnose and resolve technical hardware and software issues - Stay current with system information, changes and updates - Maintain documentation of issues and the resulting resolutions - Track server status and overall health - Participate in IT projects - Ability to learn technical aspect of database applications in order to support DBAs and System Administrators with more complex systems. - Research questions and solutions as requested by Director - Track trends in support issues and raise awareness - Recommend improvements to processes - Adhere to and enforce IT security procedures - Perform other duties as needed *Preferred Qualifications* - Bachelor’s degree - 2 or 4 year college degree in related IT field - 2 - 4 years’ experience and/or IT certifications (e.g. A+ or Network+) - Working knowledge of Microsoft software: Windows OS , Active Directory, Windows Server, Microsoft Office,, etc. - Ability to install hardware components, etc. - General knowledge of networking hardware (switches, routers, firewalls) - Strong problem analysis, troubleshooting and technical skills - Customer service orientation, patience, and stress tolerance - Attention to detail - Ability to learn new hardware and software systems - Comfort with translating technical terms for non-technical staff - Ability to manage multiple projects and detailed tasks - Good oral and written communication skills - Passion, integrity and energy! *Essential Job Requirements:* - Report to work promptly when scheduled - Be able to work under supervision and accept feedback - Familiarity with Microsoft Office Suite - Relate effectively and work respectfully with diverse work groups - Ability to consistently perform well during times of increased work load - Set and meet deadlines - Manage multiple job functions simultaneously - Other duties as needed Regards *Himanshu* 978-558-4666 x 104 *himan...@teknavigators.com* <himan...@teknavigators.com> 8875 Hidden River Parkway Suite 300 Tampa,FL 33637 *www.*teknavigators.com DISCLAIMER: This message and any attachments are solely for the use of the individual or entity to which it is addressed and may contain information that is privileged or confidential. If you are not the intended recipient, any disclosure, use or distribution of the information contained herein is prohibited. If you have received this communication in error, please notify the sender by reply e-mail and immediately delete this message and any attachments. You may reply and send an email with "Not Interested" in the subject line in order to discontinue communication. -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
