Hello, Please go through the below requirement and let me know on [email protected] if you have available resources.
Role: Remedy Infrastructure Coordinator Location: Brooklyn, NY 11201 Duration: About 6 months Interview: In Person after Telephonic Only Candidates with GC/EAD-GC/USC SCOPE OF SERVICES: ECTP Remedy Infrastructure Coordinator The BMC Remedy Tool Infrastructure Coordinator will be responsible for executing technical discovery, design, and deployment deliverables for the designated systems for BMC Remedy. This will include conducting deep dive assessments and documentation of technical requirements, architecture designs, and configuration request forms. The Infrastructure Coordinator will work closely with service owner teams and stakeholders to ensure efficient provisioning of seamless integration of data regardless of source (Server, Storage, Network, Database, Service Desk) to align with DoITT’s requirements. The Infrastructure Coordinator will cover all aspects of system implementation and integration within an enterprise IT production environment and will participate in DOITT requirements gathering sessions, meetings, workshops and calls. Additional responsibilities include: installation and configuration of BMC Remedy ITSM Suite, integration of Remedy with Netcool, Jasper Reporting and Edge technology dashboards, integration of Remedy CMDB with BMC ADDM, and conducting failover test of Remedy in PSAC2 to PSAC1. MANDATORY SKILLS/EXPERIENCE: • At least 8 years of experience executing technical design, and deployment for BMC Remedy 8.x. • Full knowledge of BMC Remedy ITSM suite. • Knowledge of ITIL best Practices frameworks. • Installed and configure BMC Remedy 8.1 • Knowledge of BMC Remedy Foundation Data • Hands on experience with the BMC Remedy integrations using web services and BMC Remedy gateway • Knowledge of the Remedy CMDB data model • Ability to work independently without intensive oversight - must be able to take initiative on a regular basis finding ways to avoid problems proactively. This includes: workflow definition, release upgrade skills, form and field definition skills, GUI definition and design, and understanding of user interaction. • 3-5 years of experience with Microsoft SQL, SQL queries, • Experience working with VMware and an understanding of other virtualization technologies; experience working with discovery tools such as BMC ADDM, familiar with the Remedy Gateway, BMC Atrium CMDB data model and asset classifications • Strong technical writing skills; strong interpersonal and communication skills; and the ability to interface with executive level management and give senior level presentations. • Familiar with IT Service Management disciplines such as Change Management, Asset Management, Incident and Problem Management, SLA Management, Configuration and Release Management. • Familiar with Configuration Management of the IT assets in the CMDB and building out the business service relationships • Experience with loading and managing the foundation data. DESIRABLE SKILLS/EXPERIENCE: • Familiar with monitoring tools such as IBM Netcool and Quest NetIQ; • ITIL v2/v3 Certified; • Experience in working for a large municipal government preferably NYC or public safety organization; • Experience conducting failover test of Remedy Thanks, Shalin TCA Consulting Group Inc. [email protected] Mobile: 704-954-8008 -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
