Hello, 
Please go through the below requirement and let me know on 
[email protected] if you 
have available resources. 

Role: Remedy Infrastructure Coordinator 
Location: Brooklyn, NY 11201
Duration: About 6 months
Interview: In Person after Telephonic

 

Only Candidates with GC/EAD-GC/USC

SCOPE OF SERVICES: 

 

ECTP Remedy Infrastructure Coordinator

The BMC Remedy Tool Infrastructure Coordinator will be responsible for 
executing 
technical discovery, design, and deployment deliverables for the designated 
systems for BMC Remedy.  This will include conducting deep dive assessments 
and documentation of technical requirements, architecture designs, and 
configuration 
request forms.  The Infrastructure Coordinator will work closely with service 
owner teams and stakeholders to ensure efficient provisioning of seamless 
integration 
of data regardless of source (Server, Storage, Network, Database, Service Desk) 
to align with DoITT’s requirements.  The Infrastructure Coordinator will cover 
all aspects of system implementation and integration within an enterprise IT 
production environment and will participate in DOITT requirements gathering 
sessions, meetings, workshops and calls.

Additional responsibilities include: installation and configuration of BMC 
Remedy ITSM Suite, integration of Remedy with Netcool, Jasper Reporting and 
Edge technology dashboards, integration of Remedy CMDB with BMC ADDM, and 
conducting 
failover test of Remedy in PSAC2 to PSAC1.

 

MANDATORY SKILLS/EXPERIENCE:

 


• At least 8 years of experience executing technical design, and deployment 
for BMC Remedy 8.x. 
• Full knowledge of BMC Remedy ITSM suite. 
• Knowledge of ITIL best Practices frameworks.
• Installed and configure BMC Remedy 8.1
• Knowledge of BMC Remedy Foundation Data
• Hands on experience with the BMC Remedy integrations using web services and 
BMC Remedy gateway
• Knowledge of the Remedy CMDB data model
• Ability to work independently without intensive oversight - must be able 
to take initiative on a regular basis finding ways to avoid problems 
proactively.  
This includes: workflow definition, release upgrade skills, form and field 
definition skills, GUI definition and design, and understanding of user 
interaction. 
• 3-5 years of experience with Microsoft SQL, SQL queries,
• Experience working with VMware and an understanding of other virtualization 
technologies; experience working with discovery tools such as BMC ADDM, 
familiar 
with the Remedy Gateway, BMC Atrium CMDB data model and asset classifications
• Strong technical writing skills; strong interpersonal and communication 
skills; 
and the ability to interface with executive level management and give senior 
level presentations.
• Familiar with IT Service Management disciplines such as Change Management, 
Asset Management, Incident and Problem Management, SLA Management, 
Configuration 
and Release Management.
• Familiar with Configuration Management of the IT assets in the CMDB and 
building 
out the business service relationships
• Experience with loading and managing the foundation data.

 

DESIRABLE SKILLS/EXPERIENCE:


• Familiar with monitoring tools such as IBM Netcool and Quest NetIQ;
• ITIL v2/v3 Certified;
• Experience in working for a large municipal government preferably NYC or 
public safety organization;
• Experience conducting failover test of Remedy


Thanks,
Shalin
TCA Consulting Group Inc.
[email protected]
Mobile: 704-954-8008

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