What is the difference between a customer note and a trouble ticket? Would it be like a bigger customer note with some more status details and open/close searching? Can you provide some specs on what you would need a trouble ticket system to do? Trouble tickets aren't something I use, so I am unfamiliar with the best way to integrate them.
Paul On 5/15/07, kreg <[EMAIL PROTECTED]> wrote: > > I know that CitrusDB currently has some kind of open/closed call feature. > However I am not sure if > I am using it well. > > We are a small ISP using your project for our Customer Database. We chose it > mostly because it > supported call history with customer accounts, and easy to modify the > interface without altering the > php code. Your database upgrades from 1.0 read in our custom made service > package tables just fine. > > It is also helpful that it can email a call, much like a ticket. Do you > believe a trouble ticket > style system will start to appear in the project? Currently we use a > separate ticket system for > this task. Having a single application such as CitrusDB containing our call > history, and a separate > program for call Ticket history, has always been a challenge that we have > never managed to bring > together into a common application. (free one at least). So for now, our > Call Center just does a > copy and paste from the history at the ticket program into the customer > history in CitrusDB. This > puts the call logs in a common place for our on the road techs and managers > to monitor. Rather a > headache but it works. > > Do you have any suggestions for thoughts? > -Kreg > > ------------------------------------------------------------------------- > This SF.net email is sponsored by DB2 Express > Download DB2 Express C - the FREE version of DB2 express and take > control of your XML. No limits. Just data. Click to get it now. > http://sourceforge.net/powerbar/db2/ > _______________________________________________ > Citrusdb-users mailing list > Citrusdb-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/citrusdb-users > -- The CitrusDB Project | http://www.citrusdb.org Open Source Customer Care & Billing System ------------------------------------------------------------------------- This SF.net email is sponsored by DB2 Express Download DB2 Express C - the FREE version of DB2 express and take control of your XML. No limits. Just data. Click to get it now. http://sourceforge.net/powerbar/db2/ _______________________________________________ Citrusdb-users mailing list Citrusdb-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/citrusdb-users
