Hi, Thank you Shaun for your reply.
Al Varnell. Yes I will pass that over but at the moment I'm reviewing customers emails because the impact we are facing with the false positive is so massive that we would need to have a team of 4-5 people full time working only on false positives. It's not the matter of one or 2 messages but hundreds every day. Most of them are coming from the retailers - very well known - so I'm really surprised they have been triggered. So I think in our case - I'm afraid - we will just disable heuristic checks or go for any paid solution as they are causing more problems than giving profits. It's the same with viruses. Customers' av desktop software is catching viruses our ClamAV says the message is clean. Checked on the internet with Symantec, AVG, McAfee all of them found viruses. So I'm pretty disappointed as I always considered ClamAV as a very reliable solution. Just to make things clear I'm not complaining. I admire all the people making ClamAV and maintain it because they don't have easy job. I'm just saying it's not fitted perfectly into our need. Regards. _______________________________________________ Help us build a comprehensive ClamAV guide: https://github.com/vrtadmin/clamav-faq http://www.clamav.net/contact.html#ml
