Hi there, On Thu, 13 Oct 2022, Javier Camacho via clamav-users wrote:
Hi there, I am not sure if this the correct channel to request help. We have a dedicated WHM/cPanel server at Inmotion Hosting. We have been using ClamAV for years and it still working well to detect email infected and delete/move them using a cronjob at cPanel level, but not sure since what version of WHM/cPanel, ClamAV stopped executing an action (delete of move email infected). Inmotion hosting support said that they cannot help us with a 3er party application, so, I was wondering if somebody can point me to the right direction to this problem. Thanks.
Well we can try. :) There might be someone reading who is familiar with your setup. I am not, but I can say more or less what I'd expect to find in it. ClamAV is a highly configurable toolkit. It can be used in many ways we need to know how you're using it. Somewhere you must be something which hands data to ClamAV, so that the scanner [*] can scan it according to your wishes (configurable), report its findings, and perhaps perform some (also configurable) actions such as I understand in your case deleting or moving files if the scanner finds something unwelcome. To track down the cause of your problem it will probably be necessary to learn a great deal about the details of all this. Things like the names of the mail programs, how they are configured to send the data to ClamAV and accept its replies, how the ClamAV scanner itself is implemented (is it a daemon or not) and configured, whther or not you are using a milter and if so how it is configured, and so on. In all cases it will be important to know the exact version numbers of the software. In the case of ClamAV for example some versions are past End Of Life and can no longer be used to download signature updates. The ClamAV toolkit provides a utility called 'clamconf' which will display the (ClamaAV only) configurations which you are using - but only if the utility has been installed and you can run it. At the moment I don't even know if you have access to that utility. If you can try running clamconf -n at a command shell prompt we might learn something. If it looks useful please let us have the output cut-and-pasted into an email. What other details can you supply? [*] The scanner is usually a daemon, but it doesn't have to be. -- 73, Ged. _______________________________________________ Manage your clamav-users mailing list subscription / unsubscribe: https://lists.clamav.net/mailman/listinfo/clamav-users Help us build a comprehensive ClamAV guide: https://github.com/Cisco-Talos/clamav-documentation https://docs.clamav.net/#mailing-lists-and-chat
