I just realized trying to manually log into the agent after the initial error fails because by then I've been moved into the user role VLAN, so no login page exists. Please disregard that statement...
> -----Original Message----- > From: Stempien, Dave > Sent: Wednesday, June 18, 2008 7:52 AM > To: '[email protected]' > Subject: Mac agent 4.1.3.1 problem > > All, > > Experiencing a strange issue here with my Mac agents > (4.1.3.1). The agent pops up fine for authentication, and > after authenticating, I get the message "Cisco Clean Access > Agent cannot log you into the network." followed by "The > problem was that the login request has no response from the > server. Please check your network connectivity and make sure > you connect to the right network if you have multiple network > cards connecting to different networks." > > The server logs show the user authenticated successfully and > was moved into the proper role and OOB VLAN has changed. > Indeed, if I perform a DHCP renew on my Mac, I get a new IP > address for that new role/VLAN, and everything works OK. In > the meantime, I dismiss the error message on the agent, but > the agent indicates it is not logged in. > > If I try logging into the agent afterwards by clicking the > menubar icon -> login, I get the error "Cisco Clean Access > Agent is unable to retrieve the information of the user page > configuration for performing a login." followed by "Please > make sure the network is connected. If the problem still > exists, please contact your network administrator." > > I tried creating a separate login page for MACOSX and MAC_ALL > users, but no changes. Windows agents work fine. > > Any ideas? > > -- > Dave Stempien, Network Security Engineer University of > Rochester Medical Center Information Systems Division > (585) 784-2427
