We had this exact issue, you need to combine the root and regular cert from Versign into a single file, then upload that one.
Should look something like this; -----BEGIN CERTIFICATE----- MIIE2DCCBEGgAwIBAgIEN0rSQzANBgkqhkiG9w0BAQUFADCBwzELMAkGA1UEBhMC VVMxFDASBgNVBAoTC0VudHJ1c3QubmV0MTswOQYDVQQLEzJ3d3cuZW50cnVzdC5u ZXQvQ1BTIGluY29ycC4gYnkgcmVmLiAobGltaXRzIGxpYWIuKTElMCMGA1UECxMc KGMpIDE5OTkgRW50cnVzdC5uZXQgTGltaXRlZDE6MDgGA1UEAxMxRW50cnVzdC5u ZXQgU2VjdXJlIFNlcnZlciBDZXJ0aWZpY2F0aW9uIEF1dGhvcml0eTAeFw05OTA1 MjUxNjA5NDBaFw0xOTA1MjUxNjM5NDBaMIHDMQswCQYDVQQGEwJVUzEUMBIGA1UE ChMLRW50cnVzdC5uZXQxOzA5BgNVBAsTMnd3dy5lbnRydXN0Lm5ldC9DUFMgaW5j b3JwLiBieSByZWYuIChsaW1pdHMgbGlhYi4pMSUwIwYDVQQLExwoYykgMTk5OSBF bnRydXN0Lm5ldCBMaW1pdGVkMTowOAYDVQQDEzFFbnRydXN0Lm5ldCBTZWN1cmUg U2VydmVyIENlcnRpZmljYXRpb24gQXV0aG9yaXR5MIGdMA0GCSqGSIb3DQEBAQUA A4GLADCBhwKBgQDNKIM0VBuJ8w+vN5Ex/68xYMmo6LIQaO2f55M28Qpku0f1BBc/ I0dNxScZgSYMVHINiC3ZH5oSn7yzcdOAGT9HZnuMNSjSuQrfJNqc1lB5gXpa0zf3 wkrYKZImZNHkmGw6AIr1NJtl+O3jEP/9uElY3KDegjlrgbEWGWG5VLbmQwIBA6OC AdcwggHTMBEGCWCGSAGG+EIBAQQEAwIABzCCARkGA1UdHwSCARAwggEMMIHeoIHb oIHYpIHVMIHSMQswCQYDVQQGEwJVUzEUMBIGA1UEChMLRW50cnVzdC5uZXQxOzA5 BgNVBAsTMnd3dy5lbnRydXN0Lm5ldC9DUFMgaW5jb3JwLiBieSByZWYuIChsaW1p dHMgbGlhYi4pMSUwIwYDVQQLExwoYykgMTk5OSBFbnRydXN0Lm5ldCBMaW1pdGVk MTowOAYDVQQDEzFFbnRydXN0Lm5ldCBTZWN1cmUgU2VydmVyIENlcnRpZmljYXRp b24gQXV0aG9yaXR5MQ0wCwYDVQQDEwRDUkwxMCmgJ6AlhiNodHRwOi8vd3d3LmVu dHJ1c3QubmV0L0NSTC9uZXQxLmNybDArBgNVHRAEJDAigA8xOTk5MDUyNTE2MDk0 MFqBDzIwMTkwNTI1MTYwOTQwWjALBgNVHQ8EBAMCAQYwHwYDVR0jBBgwFoAU8Bdi E1U9s/8KAGv7UISX8+1i0BowHQYDVR0OBBYEFPAXYhNVPbP/CgBr+1CEl/PtYtAa MAwGA1UdEwQFMAMBAf8wGQYJKoZIhvZ9B0EABAwwChsEVjQuMAMCBJAwDQYJKoZI hvcNAQEFBQADgYEAkNwwAvpkdMKnCqV8IY00F6j7Rw7/JXyNEwr75Ji174z4xRAN 95K+8cPV1ZVqBLssziY2ZcgxxufuP+NXdYR6Ee9GTxj005i7qIcyunL2POI9n9cd 2cNgQ4xYDiKWL2KjLB+6rQXvqzJ4h6BUcxm1XAX5Uj5tLUUL9wqT6u0G+bI= -----END CERTIFICATE----- -----BEGIN CERTIFICATE----- MIIESjCCA7OgAwIBAgIEQofSxjANBgkqhkiG9w0BAQUFADCBwzELMAkGA1UEBhMC VVMxFDASBgNVBAoTC0VudHJ1c3QubmV0MTswOQYDVQQLEzJ3d3cuZW50cnVzdC5u ZXQvQ1BTIGluY29ycC4gYnkgcmVmLiAobGltaXRzIGxpYWIuKTElMCMGA1UECxMc KGMpIDE5OTkgRW50cnVzdC5uZXQgTGltaXRlZDE6MDgGA1UEAxMxRW50cnVzdC5u ZXQgU2VjdXJlIFNlcnZlciBDZXJ0aWZpY2F0aW9uIEF1dGhvcml0eTAeFw0wNzA2 MjgxODE0MzVaFw0xMjEwMjgxODQ0MzVaMGsxCzAJBgNVBAYTAlVTMS0wKwYDVQQK EyRUcnVzdGVkIFNlY3VyZSBDZXJ0aWZpY2F0ZSBBdXRob3JpdHkxLTArBgNVBAMT JFRydXN0ZWQgU2VjdXJlIENlcnRpZmljYXRlIEF1dGhvcml0eTCCASIwDQYJKoZI hvcNAQEBBQADggEPADCCAQoCggEBAKYCdvjjuTN4UcC8LnLPL7VCVvBnYStNWbdR c65YExuYAc9wZkReR2Ts+sxiCeCsLOJmdr5gDC8Lur/BsGQMsghGxu2TlG+QZgWG 0b63jJFh3auEfxa1Kjd7Uz6FRM/de2HkMHAA8/L1TKexvNtKJorKa4UswTURmK6x Wh8c+pzRo18lAUY57gaCU7t3h/LstjKVr8eS71vIvFtwOyALpd5j94snMtO1tBdG vumhPuWyMr9Zx7xMZCPYGxhNBgE6IhZ66gREBnurx2KsWYFUEudRVEvfP0sGnz5P f2tcXEC2LeL02GaAbvN8cYXMwsQZxjW0V92qETn5zC5JGjtSmg0CAwEAAaOCARww ggEYMBIGA1UdEwEB/wQIMAYBAf8CAQAwHQYDVR0lBBYwFAYIKwYBBQUHAwEGCCsG AQUFBwMCMBEGA1UdIAQKMAgwBgYEVR0gADAzBggrBgEFBQcBAQQnMCUwIwYIKwYB BQUHMAGGF2h0dHA6Ly9vY3NwLmVudHJ1c3QubmV0MDMGA1UdHwQsMCowKKAmoCSG Imh0dHA6Ly9jcmwuZW50cnVzdC5uZXQvc2VydmVyMS5jcmwwHQYDVR0OBBYEFDGV +Uz7LHjjn+IeO2s4Mi/9l5nmMAsGA1UdDwQEAwIBBjAfBgNVHSMEGDAWgBTwF2IT VT2z/woAa/tQhJfz7WLQGjAZBgkqhkiG9n0HQQAEDDAKGwRWNy4xAwIAgTANBgkq hkiG9w0BAQUFAAOBgQAvbY4A1HKSwvdVbsXmQqVRBky4OhByVbx+LSRrDfroFmpB QnyyrTzBJN0+pksMXsGxhMuL9pkKlhcD9hz8zO322hQhT6P+aVksz967Dv82+c6C AD67xDAvad+6/eqT1M0RxYcJC8qf3hkVTnzq8g1AT8qpyT/KLspkPNKEBjE5IA== -----END CERTIFICATE----- ------------------------------------------------- William Blake Abercrombie & Fitch Network Architecture 614.283.7053 614.946.4131 |------------> | From: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |"Patel, Amish" <[email protected]> | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | To: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |[email protected] | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Date: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |08/26/2009 09:29 AM | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Subject: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |Cert. Help | >--------------------------------------------------------------------------------------------------------------------------------------------------| Hello, I’m trying to install a VeriSign Cert. on my CAM/CAS, but I am getting the following error when I try to verify and install uploaded certificates: Error: Unable to establish certificate chains. Please check the system time or upload its Root/Intermediate CA Any help would be much appreciated. Thanks, Amish Patel Network Infrastructure Engineer Information Technology Services Office: (312)427-2737 x491 Mobile: (312)287-1690 eMail: [email protected] http://www.jmls.edu/ (Embedded image moved to file: pic19954.gif)View Amish Patel's profile on LinkedIn
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