Greg, We have had the same symptoms on several computers on our Resnet and in each case the computer had the full McAfee security suite installed and it appeared to be the McAfee firewall that was blocking the launch of the clean access agent. You said you found no firewalls so maybe this is not the solution, but something to look for.
Mike Hanson Network Security Manager The College of St. Scholastica Duluth, MN 55811 (218)-723-7097 [email protected] On Wed, Nov 17, 2010 at 8:10 AM, Greg Avra <[email protected]>wrote: > I have the same issue with student computers. We have mandated the 4.7.2 > NAC agent here at Georgia Southern University and we have have several > cases > where the Cisco NAC agent will not pop up. There are no firewalls up. > In some cases there we had to remove malware, but even after that it did > not work. We have tried unistalling and re-installing the agent and still > getting the same result. > > The 4.1.2 agent will install fine and pops up with no problem. But after > it > promps us to update to 4.7.2, the agent stops popping up altogether. > > Any suggestions as to what can be done? >
