A static IP address or DNS entry is usually the culprit for us as well. Though I've also run into several cases where Norton/McAfee Internet Security has been uninstalled but remnants of its firewall was still blocking the agent from connecting. Use of their respective removal tools cleared up the issue.
Norton Removal Tool - http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=2 0080710133834EN&ln=en_US McAfee Removal Tool - http://service.mcafee.com/FAQDocument.aspx?id=TS100507 Matt Manous Client Support Specialist Young Harris College Office of Information Technology (706) 379-5033 [email protected] From: Cisco Clean Access Users and Administrators [mailto:[email protected]] On Behalf Of Jeremy Shoemaker Sent: Friday, January 14, 2011 2:11 PM To: [email protected] Subject: Re: Mystery Win 7 Machine Generally, when we see this, the users have a manually set (or spyware corrupted) DNS entry. They may have some other network issue as well. The first test I do is ensure that they can ping your CAS. Thanks, Jeremy L. Shoemaker Systems Administrator Dakota Wesleyan University 605-995-2147 [email protected] <mailto:[email protected]> Strategic - WOO - Maximizer - Achiever - Learner From: Cisco Clean Access Users and Administrators [mailto:[email protected]] On Behalf Of David Pifer Sent: Friday, January 14, 2011 1:01 PM To: [email protected] Subject: Mystery Win 7 Machine WE have lots of Windows 7 machines around but we came upon one that is stumping us. If we install the CCA client on the machine it doesn't pop up to login and if we run the web browser it prompts us to install the client again. When right click on the CCA Task Manager icon you can select any option but nothing pops up. Any ideas? David L. Pifer - N9YNF - CCNA TIS Network Engineering Services Indiana State University, Office of Information Technology 210 N. 7th St., Rankin Hall R044, Terre Haute, IN 47809 812.237.2923 office 812.237.4361 fax Indiana State University and the Office of Information Technology would like for you to know: *** This email, and any attachments, thereto, is intended only for use by the addressee(s) named herein and may contain privileged and/or confidential information. If you are not the intended recipient of this email, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. *** A full disclosure of ISU and OIT Official Computing Policies and Procedures is available at http://www.indstate.edu/oit/official_docs/compolicy.html <http://web.indstate.edu/oit/official_docs/compolicy.html> ***
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