Have you checked the XML config file to make sure the configuration is correct?
Nick Recchia <[email protected]> Sent by: Cisco Clean Access Users and Administrators <[email protected]> 01/24/2012 01:16 PM Please respond to Cisco Clean Access Users and Administrators <[email protected]> To [email protected] cc Subject NAC Agent will not pop-up Hi, NAC Agent will not pop-up! Have any of you experienced an issue like this on a student user's laptop and successfully resolved it? The issue at hand is this: Windows 64bit (Home Premium) successfully installed the NAC Agent (nacagentsetup-win-4.9.0.33), however, following a successful installation the login window will not show. As you know, under normal circumstances it will pop-up automatically. The icon at the bottom by the clock will recognize and accept a 'right-click' (see attachment), however, none of the listed options will respond- except for 'Exit'. The NAC agent also indicates that the user is logged in, when in fact no login information has been provided. The unit is not able to authenticate and get from the 'unauthenticated role' to the 'temporary role' due to this issue. The unit is new and is clean (virus & malware free). The unit did have a trial version of McAfee that has been removed via the removal tool, as well as Webroot Secure Anywhere Complete- which has been removed per vendor listed instructions on there website (i.e. via control panel). I have attempted uninstalling and reinstalling the NAC Agent with no change in the problem at hand. I have submitted a TAC case, but they do not have any ideas at this point. This is one isolated case at this point. We are running NAC Appliance 4.9 Thanks for your time. Sincerely, -Nick -- Nicholas Recchia, Ed.D. Security Administrator ITS - Security Services infosec.usfca.edu University of San Francisco Lone Mountain North - 236a 2130 Fulton Street San Francisco, CA 94117 ITS Help Desk, Phone: 415-422-6668, E-mail: [email protected] Fax: 415-422-6719
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