Thanks for the detailed response ! Re-running the python script on Ellis, it indicates that the 1000 numbers are already present in the database.
Ellis logs indicate "HTTP 599: Timeout" communicating with homer.clearwater.<domain> port 7888 and hs.clearwater.<domain> port 8888. The first issue here is that these do not exist in DNS. There are only homer.<domain> and hs.<domain>. I've added these variants to DNS, using the internal IP addresses. The timeout still persists. Telnet from Ellis to homer.clearwater.<domain> port 7888 succeeds. Telnet from Ellis to hs.clearwater.<domain> port 8888 succeeds. Looking at the homer and homestead logs confirms that the requests are reaching, but there are no responses. Also, is there an official way to stop /start the various services ? I may be missing it in the docs. Thanks, James From: Matt Williams [mailto:[email protected]] Sent: Friday, May 10, 2013 4:22 AM To: Jackson, James; Jackson, James; clearwater at lists.projectclearwater.org Subject: RE: incorrect signup code ? James, Well deduced - yes, you're right to use the "signup_key" specified in the configuration file during installation rather than "vby77rb7e". I've fixed up the documentation - thanks for pointing this out. On the "Failed to update server" error, there are two common reasons for this. * ellis not having any directory numbers to allocate - This can happen if the "python create_numbers.py" script (described at https://github.com/Metaswitch/clearwater-docs/wiki/Manual%20Install#ellis) failed or wasn't run. It's safe to re-run, so it's probably worth trying it again, just in case. * ellis not being able to communicate with homer or homestead - This can happen if the domain name or IP address of homer or homestead is misconfigured on ellis, or if there is firewall configuration blocking traffic on ports 7888 or 8888. It's worth double-checking your configuration but if there's nothing obviously wrong, the /var/log/ellis/ellis-0.log and /var/log/ellis/ellis-1.log files will report ellis's interactions with these servers and which server it's failing to communicate with. If neither of these is the cause, it's possible that ellis is successfully sending a request to homer or homestead, but that homer or homestead is rejecting it. The /var/log/ellis/ellis-*.log files mentioned above should point out which of homer or homestead is doing this. Once you've established this, you can look at the /var/log/homestead/homestead-0.log or /var/log/homer/homer-0.log files for more information. If this doesn't shed any light on the problem, please could you share the log files, and I'll take a look? Thanks, Matt From: clearwater-bounces at lists.projectclearwater.org<mailto:clearwater-bounces at lists.projectclearwater.org> [mailto:[email protected]] On Behalf Of Jackson, James Sent: 10 May 2013 05:33 To: ATT - James Jackson; clearwater at lists.projectclearwater.org<mailto:clearwater at lists.projectclearwater.org> Subject: Re: [Clearwater] incorrect signup code ? An API key was specified in a file during installation. Using that key allows the account to be created, but there's an error "Failed to update server" when trying to add a number. From: clearwater-bounces at lists.projectclearwater.org<mailto:clearwater-bounces at lists.projectclearwater.org> [mailto:[email protected]] On Behalf Of Jackson, James Sent: Thursday, May 09, 2013 10:43 PM To: clearwater at lists.projectclearwater.org<mailto:clearwater at lists.projectclearwater.org> Subject: [Clearwater] incorrect signup code ? I've installed Clearwater (automated install) and I'm trying to setup an account as described here: https://github.com/Metaswitch/clearwater-docs/wiki/Making%20your%20first%20call It says to use signup code "vby77rb7e", but that comes back as an incorrect code. What should we be using ? Thanks, James -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.projectclearwater.org/pipermail/clearwater/attachments/20130510/0323bd71/attachment.html>
