Hi Ellie
thanks for reply
in the log I sent for sprout below I was using Zoiper softphone (which is
recomended on clearwater website) but there doesnt seem to be a field to set
authorization name, there are only 3 fields it allows you to set, which I
set as below
user / user host : [email protected]
password: <password>
Domain / Outbound proxy: 192.168.20.68
I have now tried using XLite which does have a field to set auth name, Ive
set fields as below:-
User ID: 0000001005
Domain : example.com
Password: <password>
Display name: 1005
Auth Name: [email protected]
I tried again and this time I get 401 Unauthorised, but log is different,
shows the correct format for the private
identity i think
24-09-2014 08:29:43.360 UTC Warning authentication.cpp:205:
Received24-09-2014 17:31:56.657 UTC Warning authentication.cpp:205: Received
an authentication request for [email protected] with nonce
7883849902ac3e63, but no matching AV found
24-09-2014 17:31:56.670 UTC Warning authentication.cpp:205: Received an
authentication request for [email protected] with nonce
734410286b986924, but no matching AV found
what can be the reason for failed auth ?
thanks
Simon
-----Original Message-----
From: Eleanor Merry
Sent: Wednesday, September 24, 2014 6:14 PM
To: simon connolly ; [email protected]
Subject: RE: [Clearwater] SIP Registration Failure: 403 Forbidden
Hi Simon,
You're right - the create_numbers script is used to tell Ellis which numbers
are available for provisioning - it doesn't actually create any numbers on
Homer/Homestead itself.
Looking at the diagnostics, it looks like you've got three provisioned users
(1001, 1008 and 1005), and 7 more numbers available for provisioning. For
each provisioned number, the public identity is sip:[email protected]
and the private identity is [email protected]
When you register, you need to configure your client so that authentication
name matches the private identity - it looks from the logs that you're using
0000001000x. What softphone are you using? Can you please try with
[email protected] instead?
Hope this helps,
Ellie
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of simon
connolly
Sent: 24 September 2014 11:52
To: [email protected]
Subject: [Clearwater] SIP Registration Failure: 403 Forbidden
Hi
I’ve recently installed the all-in-one version of clearwater and I am having
trouble registering a user. When I installed the OVF there were 1000 users
created automatically in Ellis database, but only a handful (about 50) of
these 1000 were in other databases ie homer, homestead. I thought this might
be due to some installation issue.
To better understand how clearwater is working I decided to delete all the
subscribers from Ellis and recreate just 10 (1000-1009) using the
‘create_numbers.py’ scipt, as I wanted to see if deleting / creating users
in Ellis would propagate through to other databases, but I found this wasn’t
the case.
After search on internet I found info that the ‘create_numbers.py’ script
doesn't actually create numbers on Homestead, it just provisions a pool of
numbers on Ellis that Ellis can then select from during real number creation’,
so now i’m confused how users are created in other databases...should this
be done manually or is there some config issue which is stopping Ellis
informing other databases about new users ?
below are the 10 users I created
mysql> select * from numbers;
+--------------------------------------+----------------------------+----------+------------+------+
| number_id | number |
owner_id | gab_listed | pstn |
+--------------------------------------+----------------------------+----------+------------+------+
| 008ccc4a-1972-4510-9a3e-bcea60983ec4 | sip:[email protected] | NULL
| 1 | 0 |
| 070680ec-9934-4c21-8f84-fa3538e735a9 | sip:[email protected] | NULL
| 1 | 0 |
| 09218e54-4427-472f-bc6a-b00eac4464ed | sip:[email protected] | NULL
| 1 | 0 |
| 43cb9b77-7581-41bb-b1c8-1bc6aac4d9ba | sip:[email protected] | NULL
| 1 | 0 |
| 693e3271-525b-4002-9683-3e29816db695 | sip:[email protected] | NULL
| 1 | 0 |
| 6f35ccbf-3228-4d33-942b-147604a027fb | sip:[email protected] | NULL
| 1 | 0 |
| 96cf89c3-8f61-4ddc-a9fc-1ffcf0e00c4b | sip:[email protected] | NULL
| 1 | 0 |
| a2800cf0-10ef-4d65-ac3c-89e634c5617c | sip:[email protected] | NULL
| 1 | 0 |
| aef13d75-159f-4c4a-8d4f-420b539e4b93 | sip:[email protected] | NULL
| 1 | 0 |
| af3d3ca7-49aa-4b34-8750-d87a695a29d8 | sip:[email protected] | NULL
| 1 | 0 |
+--------------------------------------+----------------------------+----------+------------+------+
using the web interface I generated 3 private identities (1001, 1008, 1005),
which worked and I got a password for each.
Can see in mysql that owner-id field is now filled, so this part is working
fine
mysql> select * from numbers;
+--------------------------------------+----------------------------+--------------------------------------+------------+------+
| number_id | number |
owner_id | gab_listed | pstn |
+--------------------------------------+----------------------------+--------------------------------------+------------+------+
| 008ccc4a-1972-4510-9a3e-bcea60983ec4 | sip:[email protected] |
ad2dec28-eadc-4501-87d6-c74c2ed28676 | 1 | 0 |
| 070680ec-9934-4c21-8f84-fa3538e735a9 | sip:[email protected] |
ad2dec28-eadc-4501-87d6-c74c2ed28676 | 1 | 0 |
| 09218e54-4427-472f-bc6a-b00eac4464ed | sip:[email protected] |
ad2dec28-eadc-4501-87d6-c74c2ed28676 | 1 | 0 |
| 43cb9b77-7581-41bb-b1c8-1bc6aac4d9ba | sip:[email protected] | NULL
| 1 | 0 |
| 693e3271-525b-4002-9683-3e29816db695 | sip:[email protected] | NULL
| 1 | 0 |
| 6f35ccbf-3228-4d33-942b-147604a027fb | sip:[email protected] | NULL
| 1 | 0 |
| 96cf89c3-8f61-4ddc-a9fc-1ffcf0e00c4b | sip:[email protected] | NULL
| 1 | 0 |
| a2800cf0-10ef-4d65-ac3c-89e634c5617c | sip:[email protected] | NULL
| 1 | 0 |
| aef13d75-159f-4c4a-8d4f-420b539e4b93 | sip:[email protected] | NULL
| 1 | 0 |
| af3d3ca7-49aa-4b34-8750-d87a695a29d8 | sip:[email protected] | NULL
| 1 | 0 |
+--------------------------------------+----------------------------+--------------------------------------+------------+------+
I then tried to register with softphone, clearwater first sends back 401
Unauthorised (so it recognises the user ), softphone then replies with sip
register which includes auth parameters this time, but the clearwater sends
back 403 forbidden. In sprout log i see errors below which seem to point at
impi and impu tables in homestead_cache database, that they cant find
matching record
24-09-2014 08:29:43.360 UTC Warning authentication.cpp:205: Received an
authentication request for 0000001008 with nonce 5073304c580c6b04, but no
matching AV found
24-09-2014 08:29:43.362 UTC Error httpconnection.cpp:561:
http://192.168.20.68:8888/impi/0000001008/av?impu=sip%3A0000001008%40example.com
failed at server 192.168.20.68 : HTTP response code said error (22 404) :
fatal
24-09-2014 08:29:43.362 UTC Error httpconnection.cpp:659: cURL failure with
cURL error code 22 (see man 3 libcurl-errors) and HTTP error code 404
24-09-2014 08:29:43.362 UTC Error hssconnection.cpp:144: Failed to get
Authentication Vector for 0000001008
this makes sense as there are no entries for the 10 users I created in
either of these 2 tables
please advise
many thanks
Simon
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