Hi Ashish, thanks for your question. I can't be sure, but it sounds like the homestead component of Clearwater (the subscriber store) might not be running, or might have locked up.
We currently have an open issue (https://github.com/Metaswitch/crest/issues/162) that if NTP corrects the system time by a large amount, homestead may reject all requests sent to it. This can be cleared by rebooting the all-in-one node (log into the node and run `sudo reboot`). If that doesn't fix the problem the next thing I would try is restarting homestead. Log into the node and run `sudo service homestead-prov stop`. This will stop the process, and monit (our monitoring layer) will automatically restart it. If that doesn't work, running `sudo monit status` on the node will display a status report of all the Clearwater processes. Would you be able to share the output of this command? Thanks, Alex. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of ashish maheshwari Sent: 04 November 2014 13:28 To: [email protected] Subject: [Clearwater] Unable to provision subscriber on Ellis Hi All, I need support hence I am posting the query in open forum : Detail Description of query : I installed meta switch open source Clear water IMS on VMWhare machine using all in one OVF installation, installation has been done now i am trying to make a first call as per instruction given in https://github.com , but when i am trying to access ELIIs ( a provisioning portal) to register the user and to get the password so that the same credentials can be given in Zoiper (SIP client) i.e.configured on Samsung galaxy S4 , I am getting error "Failed to update the server " Can anyone jump in and help me how can we resolve this error. Thanks And Regards, Ashish Maheshwari +91-89716226 _______________________________________________ Clearwater mailing list [email protected] http://lists.projectclearwater.org/listinfo/clearwater _______________________________________________ Clearwater mailing list [email protected] http://lists.projectclearwater.org/listinfo/clearwater
