Hi Russell, This is potentially more meta than you intend but a big thing we seem to be missing from an administrators point of view is some guidance on how to ask for assistance. What information to include in a request for help, and where to make it. How to determine if you need more help, and what to expect when you put it your request together. We have precious little of this type of leading documentation and usually it is the difference between asking a meaningful question that prompts responses and not.
Something in the vein of https://secure.phabricator.com/book/phabflavor/article/please_please_please/ but clearer and tailored for our audience. I find myself asking for folks to share the actual error that is happening often, instead of "x is broken". Almost universally, "x is broken" is not enough for anyone to help. Tell us what you've tried, why you thought it would work, and what you are trying accomplish, etc. Best, Chase On Tue, Feb 20, 2018 at 4:32 PM, Russell Willerton < [email protected]> wrote: > Hi, all. > > My students and I are supporting work by the Technical Document > Re-working Group > <https://www.mediawiki.org/wiki/Technical_Document_Re-working_Group> this > semester. We are focusing on the Toolforge > <https://wikitech.wikimedia.org/wiki/Portal:Toolforge>documentation, and > we'd like to know what you would find most helpful. > > If you're willing to answer a few questions about the Toolforge > <https://wikitech.wikimedia.org/wiki/Portal:Toolforge>documentation via > email or video chat, please let me know by Friday, 23 February. > > Thank you, > Russell Willerton > [email protected] > > -- > Russell Willerton, Ph.D. > Professor, Technical Communication > English Department, Boise State University > Office: Liberal Arts 211B * Voice mail #: 426-7089 > Book: *Plain Language and Ethical Action > <http://www.routledge.com/books/details/9780415741040/> *from Routledge > > _______________________________________________ > Wikimedia Cloud Services mailing list > [email protected] (formerly [email protected]) > https://lists.wikimedia.org/mailman/listinfo/cloud > -- Chase Pettet chasemp on phabricator <https://phabricator.wikimedia.org/p/chasemp/> and IRC
_______________________________________________ Wikimedia Cloud Services mailing list [email protected] (formerly [email protected]) https://lists.wikimedia.org/mailman/listinfo/cloud
