Thanks everyone for the information. In this case I'll be recommending my contact NOT go with an enterprise package. I don't feel it is needed for the small applications he is looking at.
However, I wouldn't hesitate to recommend the enterprise level to other customers who are running mission critical applications. (I can think of one right away - if I can convince them to switch from MS, that'll be a hard sell though). Shawn On Friday 21 January 2005 12:11, Kevin Anderson wrote: > I called Novell's tech support twice 5 years of working at a previous job > with Netware. The person who answered the phone asked about 10 questions > about our network, and then clearly knew our network better than I did. > (This was regarding NDS replication issues in both instances). > > I'd recommend Novell's tech support as some of the most accurate, and best > in the world. They aren't cheap, but there won't be an idiot who transfers > you to a moron, who transfers you to a basic user, who transfers you to a > power user, who transfers you to a guru. You'll call in, wait on the phone > for a a while (you can request songs that they'll play while you're on hold > using their music request website, which is kinda neat. You'll get bored > of it about the time that they answer) and then you'll talk to a guru who > WILL answer your question accurately the first time. It was money well > spent both times that I've needed it. > > I'd love to have that team behind me for Linux support too. > > Kev. _______________________________________________ clug-talk mailing list [email protected] http://clug.ca/mailman/listinfo/clug-talk_clug.ca Mailing List Guidelines (http://clug.ca/ml_guidelines.php) **Please remove these lines when replying
