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This is the 3rd time I am sending this email to the listserve. I
removed the subject and corrected a typo I had in the first one. I have no
idea if any of you are receiving this for the 1st or 3rd
time. Sorry for any inconvenience. Jeanne
On Tue, 4 Nov 2003 19:28:13 -0500 [EMAIL PROTECTED] writes:
On September 15th 2003 CMS and HHS rolled out a new program where
they will be offering mediation "as an optional method to resolve
quality of care complaints that Medicare patients or their representatives file
involving a practitioner or healthcare provider." I feel the part in quotes
is misleading but that is exactly how it is printed on handouts that
we have been provided by our QIO here in NJ. The reason I feel this way is the
voluntary mediation will be offered only when a non-quality of care
issue is found and I think beneficiaries may misunderstand the meaning of
these meetings. There is already long standing policies on how to
address actual quality of care issues and that has not changed. Yesterday I
attended my second educational phone conference on this issue and Thursday
I am scheduled to attend an actual role playing session where I hope I will
receive more clarification on this somewhat confusing issue. I have asked and
many others have asked questions that still remain unanswered. I was wondering
if others have heard about this new program and what type of education they are
receiving. Jeanne
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