Whenever a nurse takes a telephone or verbal order in our hospital, he or she must repeat it back to the physician to confirm that it was understood correctly. Is this acceptable?
No. Simply repeating back the order is not sufficient. Whenever possible, the receiver of the order should write down the complete order or enter it into a computer, then read it back, and receive confirmation from the individual who gave the order.
Does the "read-back" recommendation apply only to medication orders? (Revised 7/30/03)
No. This applies to all Verbal or telephone orders, not just those for medications. Also, beginning in 2004, the "read-back" requirement will apply to "critical test results" reported verbally or by telephone.
Respectfully,
Marti Ann Benenfeld, RN, LNC, FNC, LTC
The Long Term Care Ombudsman Council
North Miami Dade, Fl
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