Steve,
As the US rep for a Canadian company, can you tell me what other currier 
service works better than others for shipments from the states?  It seems that 
UPS has limits to their geographic distribution and often transfers goods to 
secondary carriers  like Purolator for local deliveries.  We see this in 
freight originating in Canada as well.
I know Defender will ship via US Postal to international destinations so 
perhaps that may be a solution if it isn't a huge oversize item.
Since the Canadian dollar isn't going too far in the US, on top of all the 
various fees and brokerage costs, perhaps this is the year to throw some 
Loonies at the home town retailer and help him keep his doors open.
Which I'm sure you already do.
Best,
Chuck Gilchrest
Half Magic
1983 LF 35
Padanaram MA
Sent from my iPhone

> On Mar 30, 2016, at 8:10 PM, sthoma20--- via CnC-List <[email protected]> 
> wrote:
> 
> 
> One note of caution for my fellow Canadians. 
> I ordered a few things from Defender that were on sale last year, totalling 
> less than $200 U.S., and they insisted on sending it via U.P.S. I paid the 
> shipping in advance, along with the rest of the order. 
> When the U.P.S. driver showed up on my front porch, he wanted a further $93 
> Canadian for "brokerage" fees. U.P.S. sucks when it comes to cross border 
> shipments. I refused to accept the shipment. 
> I have no doubt at all that Defender is a good outfit, but their choice of 
> shipping company for Canadian addresses is not. I purchase goods online from 
> the States all the time and that was my worst shipping experience so far. 
> Most of the bad ones have involved U.P.S.
> 
> Steve Thomas
> C&C27 MKIII
> Port Stanley, ON
> 
> 
> 
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