On May 5, 2009, at 8:15 AM, Scott Ribe wrote:
Does the app "just work" for a long while when the same user restarts
it?
No, sorry about being unclear. What I meant was that the app has been
installed & working for a while since the last update, that users
typically
leave it running for days on end. But this is happening immediately
after
start up. User launches program, logs in, tries to select a menu item,
crashes...
Are other users using the app for as long without restarting it?
Same
activity level? Anything different about the user's usage habits or
their particular machine? Anything interesting about the crash
report (unexpected libraries linked in)?
Yes. Yes. No. No.
In fact, 2 machines with the same software, 3 feet apart, 2 users
sharing a
counter, and doing the same job, using the same subset of app
features.
MMm.... heisenbug. The most vicious kind.
This seems most likely because the menu subsystem is encountering an
unexpected error while trying to interact with the window server.
If all of the user's systems are otherwise identical and only one user
is encountering it, but everything is identical amongst user accounts,
then re-install seems not unreasonable (though seriously annoying).
b.bum
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