The Field Operations Coordinator assists in infrastructure installations and
supports computer systems to maintain operational uptime of computing
facilities and services, provides on-site customer service, install new
technologies, provides regular and emergency maintenance.
Subject to current circumstances and business needs, we may support flexible
and hybrid/work arrangements. Options will be discussed during the interview
process.
Responsibilities
Installs new computer systems, software, computer upgrades and related
peripherals as assigned.
Performs on-site scheduled and emergency repairs, upgrades and updates as
required.
Tests, analyzes and troubleshoots hardware and software applications, and
performs level II repair diagnostics. Focuses on more complex problems
involving software and hardware interaction.
Provides remote and on-site customer service to answer and address the more
complex problems that are referred to the team.
Assists Head of Desktop Systems with documentation, procedures, record keeping
and training as required.
Minimum Qualifications
Bachelor’s degree and/or equivalent related experience required. 2-4 years of
related experience required.
Experience working with Windows desktop systems and hardware required.
Must be able to balance priorities and meet deadlines on multiple tasks.
Excellent communication and customer service skills are required.
Preferred Qualifications
Experience working with Macintosh systems desired.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
For immediate consideration, please apply online at:
https://opportunities.columbia.edu/en-us/job/522282/field-operations-coordinator
Columbia University is an Equal Opportunity/Affirmative Action Employer and
strongly encourages individuals of all backgrounds and cultures to consider
this position.
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