PC Technician Regional Libraries

Tennessee Department of State

Tennessee State Library and Archives

 

POSITION LOCATION: Murfreesboro, TN

 

Mission: The mission of the Office of the Secretary of State is to exceed the 
expectations of our customers, the taxpayers, by operating at the highest 
levels of accuracy, cost-effectiveness, and accountability in a 
customer-centered environment.

 

Supervisor:  Assistant Director of Information Technology

 

Summary: An employee in this classification performs information systems 
technical support work as required for the public libraries in the regional 
library systems.  The employee will be assigned to work in a specific regional 
library and with specific public libraries in Tennessee. The employee will be 
expected to attend meetings and training programs at the State Library and 
Archives in Nashville or in other areas of the state.

 

Duties/Responsibilities

·         Assist public libraries with system and software updates and computer 
maintenance and software licensing.

·         Assist Network Services Consultants with large project 
implementations which may include assisting with paperwork, unpacking, and 
setting up equipment, installing software, imaging hard drives, and training 
public library staff.

·         Assist with automated library systems.

·         Perform as coordinator for assigned region on Information Systems 
Plan.

·         Perform as coordinator with SOS Information Technology and Fiscal 
Office for surplus state property.

·         Interact effectively with public library personnel.

·         Provide technical training on a wide variety of subjects in 
one-on-one training or group setting or webinar.

·         Assist assigned regional library as scheduled with non-Information 
Technology duties.

·         Monitor and respond quickly and effectively to requests received 
through the Secretary of State’s IT Call Center/Helpdesk.

·         Perform other duties as assigned.

 

 

 

Minimum Qualifications

Education and Experience

Education equivalent to graduation from an accredited two-year college with an 
associate degree in information systems, computer science or another related 
field.
Experience and education in the following areas may substitute for the required 
degree on a year for year basis: (1) one year experience in a public or 
regional library (required), and/or (2) diagnostic software/hardware technical 
support, and/or (3) hardware installation of computers and peripherals.

Knowledge and Abilities

Experience in a library setting is desirable.
Proficient in Microsoft Office (2016 and later), library circulation/management 
systems, Symantec anti-virus software, security software such as Clean Slate, 
Microsoft Windows.
Proven ability to teach and train adults.
Ability to provide basic troubleshooting over the phone.
Ability to demonstrate basic understanding of ethernet and wireless networking.
An employee in this classification must be a team player with strong 
interpersonal skills capable of working well with public librarians and state 
staff.
Ability to work unsupervised in a conscientious manner.
Ability to work effectively in a mobile work environment.

Physical Requirements

Must have and maintain a valid driver’s license, good driving record, and be 
willing and able to travel independently throughout the state, including 
overnight travel.
Ability to handle boxes and equipment weighing a minimum of forty (40) pounds.
Requires normal visual acuity and field of vision, hearing, and speaking.

Health, safety, and collections security

Assist the organization in creating a safe and healthy working environment by 
working safely with the equipment provided.
Follow instructions given for health and safety purposes and immediately report 
any unsafe working practices or hazardous working conditions.
Take whatever measures are necessary to protect materials, property, and/or the 
collections from loss, mutilation, or theft.

 

Salary: Commensurate with experience.

 

To apply: Please email your letter of interest and resume to the Division of 
Human Resources & Organizational Development, sos...@tn.gov.

 


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