Are you a natural leader who is energized by bridging diverse perspectives to
build consensus and enthusiasm?
Are you incredibly well organized with exceptional project management skills?
Do you enjoy maintaining and enhancing effective daily operations as much as
you enjoy planning and launching new projects?
Are you an excellent communicator who is skilled at communicating effectively
across multiple mediums, with stakeholders from different organizations, and
with people at many different levels of expertise?
If you answered yes to all these questions, please consider joining our team!
The Reaching Across Illinois Library System (RAILS) has created a new
Consortial Services Supervisor position to oversee a growing area of services
to our member libraries. This position is responsible for RAILS-operated
consortial and interlibrary loan services and platforms, including the
operations of Find More Illinois and the development of a new initiative to
provide catalog software and support to non-automated libraries. We're looking
for a dynamic leader who has experience with and a deep understanding of shared
ILS consortia to plan, execute, and lead a suite of services focused on
bringing our member libraries together to share their collections and enhance
the resources available to their patrons. You'll work closely with the Director
of Technology services and other RAILS staff as well as vendors and member
libraries to identify opportunities, make recommendations, and build strategies
around new and existing services, and supervise the staff dedicated to
day-to-day operations of these services.
You'll be joining a team of fun, creative, and dedicated co-workers who are
committed to providing the best possible service to our 1,269 libraries of all
types across a 27,000 square mile area and to making RAILS the best library
system in the country.
Your responsibilities will include
Overseeing the operation of Find More Illinois and other resource sharing
services or platforms to provide and improve services to participating
libraries, including but not limited to providing and ensuring appropriate
handling of support, troubleshooting, reports, documentation, onboarding,
implementation, security issues, and database and software maintenance
Planning, development, and implementation of new consortial and resource
sharing services
Supervision of employees
Working actively with relevant vendors
Maintaining timely, transparent, and courteous communication with colleagues
and member libraries through email, meetings, and other forms of communication
Development, delivery, evaluation, and oversight of training to library staff
Actively contributing to financial planning and budgeting for consortial
services, as well as marketing and promotion of services to libraries
Establishing and leading user groups of participating libraries to help guide
the development, delivery, and enhancement of services
Participation and leadership in RAILS board and advisory groups related to
resource sharing and consortial services, along with broader professional
involvement and pursuit of continuing education
What you'll need
Education -
Bachelor's degree required; master's degree in library and/or information
science highly preferred
Knowledge/Experience -
Minimum 5 years combined library experience including public services;
cataloging, technology, and/or integrated library system administration
experience a plus
Minimum 2 years of supervisory experience; technology or technical services
supervision preferred
Minimum 3 years of experience delivering front-line patron service in a library
setting strongly preferred, but other relevant customer service experience will
be considered
Minimum 3 years of experience using integrated library systems and online
public access catalogs (OPACs)
Minimum 2 years of experience managing large projects with multiple stakeholders
Experience working in or with library consortia required
Experience offering training or workshops for individual and groups of adult
learners
Experience supervising staff members and coaching for peak performance
Experience demonstrating a collaborative approach to problem solving with an
emphasis on building consensus, relationships, and results
Knowledge of library technology, terminology, and procedures
Knowledge of association management and member relations management
Extensive knowledge of office software
Skills/Abilities –
Ability to delegate tasks, develop and implement comprehensive project plans
for multiple projects, and meet budgetary objectives while making adjustments
to project constraints.
Ability to plan and coordinate the work of others, including but not limited to
staff, library boards, administrators, and vendors
Ability to establish relationships and provide leadership with direct reports,
fellow employees, member library staff, and other constituents and stakeholders
Ability to communicate effectively with diverse internal and external
stakeholders via in-person interactions, telephone, videoconference, e-mail,
other written communications, and remote collaboration tools, with the
recognition that skill levels, technology comfort, and needs vary
Demonstrated ability to deliver customer service that includes needs
assessment, adherence to standards, and evaluation of customer satisfaction
Ability to analyze data to clarify needs or problems
Ability to practice good judgment and recommend solutions to challenges and
enhancements to services or processes
Approach problems with a positive attitude, foreseeing potential problems,
building consensus, and providing practical solutions based on experience
Demonstrates excellent time and project management skills, as well as the
ability to prioritize daily tasks, special projects, and time sensitive issues
despite frequent interruptions.
Ability to learn and use extensive workplace technology including email,
Internet, office software, remote collaboration tools, and other software
Ability to exercise initiative and work without close supervision
What RAILS offers
Competitive pay
A generous benefits package that includes health insurance, a retirement plan,
flexible spending accounts, and paid time off
Comfortable office working environment
Opportunities for professional development and for participation in
professional organizations
RAILS is committed to fostering, cultivating, and preserving a culture of
diversity, equity, and inclusion. Our human capital is the most valuable asset
we have. The collective sum of the individual differences, life experiences,
knowledge, inventiveness, innovation, self-expression, unique capabilities, and
talent is a significant part of not only our culture, but our reputation and
organization's achievement as well.
We are an equal opportunity employer and make employment decisions without
regard to differences in age, color, disability, ethnicity, family or marital
status, gender identity or expression, language, national origin, physical and
mental ability, political affiliation, race, religion, sexual orientation,
socio-economic status, veteran status, and other characteristics that make
individuals unique.
Application Deadline: Wednesday, July 27, 2022
Application Note: How to join our team……
If you would like to support our member libraries please apply on the RAILS Job
Board at: https://jobs.railslibraries.org/
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