Roy Tennant wrote:
Consumer Rights
Coupla thoughts: - I have a right to a reasonable return on my investment in a maintenance contract - I have a right not to be an involuntary beta tester - I have a right to take technical questions to staff capable of understanding and answering them - I have a right to have my work on local customizations and settings preserved across upgrades
- I have a responsibility to request new features responsibly
This could probably be broken out in finer detail: I have a responsibility to consider my user's needs as well as my own in making enhancement requests. I have a responsibility to verify that the enhancements I request are really what I want. I have a responsibility to assign enhancement priorities fairly (i.e. they can't all be Top Priority/Ultra Urgent). -- Thomas Dowling [EMAIL PROTECTED]
