I have not personally used it, but you should check out Gimlet:
http://gimlet.us/It is a hosted knowledge-base type system written by the folks who wrote LibStats (who are fellow Code4lib-bers as well).
~Matt Jenny Jing wrote:
Hi, All:Our library is searching for a Help Desk software for our reference desk(such as LibStats), It is also a knowledge based where we could store the FAQs.
-- Matt Cordial Digital Library Software Engineer Arizona State University Library 480-965-9094
