We use Bugzilla that we customized to work both in a software development and a helpdesk environment. We've been running it for 13 years.
-----Original Message----- From: Code for Libraries [mailto:CODE4LIB@listserv.nd.edu] On Behalf Of Rogan Hamby Sent: Monday, June 08, 2015 4:42 PM To: CODE4LIB@listserv.nd.edu Subject: Re: [CODE4LIB] Hrlpdesk Software I tried out a dozen or so about a year ago when we had a discussion about it and osTicket was my favorite of those I tested. I was ultimately out voted in favor of a closed source product but that's how it goes...... On Monday, June 8, 2015, McCanna, Terran <tmcca...@georgialibraries.org> wrote: > We are preparing to switch from a commercial package (Numara > Footprints) to osTicket. We looked at a number of commercial and open > source products, and we narrowed it down to two open source products > that we liked, osTicket and RT (RequestTracker). We installed both of > those to test them out and all of us preferred osTicket. The features > are similar in both. RT has more add-on modules available so if you > expect to want to do heavy customizations, that might be a better > choice, but osTicket is nicer out of the box and will require less > configuration time. > > > Terran McCanna > PINES Program Manager > Georgia Public Library Service > 1800 Century Place, Suite 150 > Atlanta, GA 30345 > 404-235-7138 > tmcca...@georgialibraries.org <javascript:;> > > ----- Original Message ----- > From: "Stuart Forrest" <sforr...@bcgov.net <javascript:;>> > To: CODE4LIB@LISTSERV.ND.EDU <javascript:;> > Sent: Monday, June 8, 2015 5:28:59 PM > Subject: [CODE4LIB] Hrlpdesk Software > > Hi > > Do any of you use a helpdesk ticket system? What do you use? How do > you get on with it etc? I am particularly interested in open source software. > > Thanks > Stuart
