It uses your logged in state but it doesn't carry over always. That's just 
the way most of those chat/support tools work. It's also pretty darn hard 
to search through history there...

On Wednesday, February 10, 2021 at 4:04:04 PM UTC+2 P5music wrote:

> It seems that when using the chat support on your website it depends on 
> cookies or similar technology,
> so
> when switching browser or computer, the chat is lost.
> It happens also when logged in, that is when one thinks it has having a 
> support chat that will persist over devices and sessions.
> Am I wrong?
> Can that be changed?
> Regards
>

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