Author: buildbot
Date: Mon Sep 4 16:23:00 2017
New Revision: 1017691
Log:
Production update by buildbot for activemq
Modified:
websites/production/activemq/content/cache/main.pageCache
websites/production/activemq/content/how-can-i-get-help.html
websites/production/activemq/content/support.html
Modified: websites/production/activemq/content/cache/main.pageCache
==============================================================================
Binary files - no diff available.
Modified: websites/production/activemq/content/how-can-i-get-help.html
==============================================================================
--- websites/production/activemq/content/how-can-i-get-help.html (original)
+++ websites/production/activemq/content/how-can-i-get-help.html Mon Sep 4
16:23:00 2017
@@ -71,7 +71,7 @@
<tbody>
<tr>
<td valign="top" width="100%">
-<div class="wiki-content maincontent"><h2
id="HowcanIgethelp-GettingHelp">Getting Help</h2><p>If you are experiencing
problems using ActiveMQ then please report your problem to our <a shape="rect"
class="external-link" href="http://issues.apache.org/activemq/browse/AMQ";>Issue
Tracker</a>. You may also find it useful to discuss your issues with the
community on the <a shape="rect" href="discussion-forums.html">Discussion
Forums</a> or join one of our <a shape="rect" href="mailing-lists.html">Mailing
Lists</a>.</p><ul><li><a shape="rect" class="external-link"
href="http://issues.apache.org/activemq/browse/AMQ";>Issue
Tracker</a></li><li><a shape="rect" href="discussion-forums.html">Discussion
Forums</a></li><li><a shape="rect" href="mailing-lists.html">Mailing
Lists</a></li><li><a shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="HowcanIgethelp-Howtogethelp">How to get help</h3><p>Before you report a
problem you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br
cle
ar="none"> Whenever you are reporting a problem please be sure to include as
much information as possible; the more we know the more chance of a quicker
resolution.</p><ul><li>Which <a shape="rect" class="external-link"
href="http://activemq.apache.org/download.html";>version</a> of
ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.5.0)</li><li>Any particular
application/web server or container being used - if so what
version?</li><li>Stack traces generally really help! If in doubt include the
whole thing; often exceptions get wrapped in other exceptions and the exception
right near the bottom explains the actual error, not the first few lines at the
top. It's very easy for us to skim-read past unnecessary parts of a stack
trace.</li><li>Log output (e.g., <code>data/activemq.log</code>) can be useful
too; sometimes <a shape="rect" href="how
-do-i-change-the-logging.html">enabling DEBUG logging</a> can
help</li><li>Your code & configuration files are often useful</li></ul><h3
id="HowcanIgethelp-Howtogethelpfaster">How to get help faster</h3><p>We can
help you much quicker if you try the following</p><ul><li>Provide us with a
JUnit test case that demonstrates your issue. e.g. if you think you've found a
bug, can you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you
beer when we meet you if you submit bug fixes <img class="emoticon
emoticon-smile"
src="https://cwiki.apache.org/confluence/s/en_GB/5997/6f42626d00e36f53fe51440403446ca61552e2a2.1/_/images/icons/emoticons/smile.png";
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or
performance related issues, if you can run a profiler on your test case and
attach the output as a file (or zipped file if it's huge) to the JIRA we can
normally fix things much fa
ster. e.g. you could run <a shape="rect" class="external-link"
href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html";
rel="nofollow">jmap</a>/<a shape="rect" class="external-link"
href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html";
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the
output. To find memory leaks it's quicker to resolve if you can tell us what
classes are taking up all of the RAM; we can normally figure out what's wrong
from that.</li></ul><h2 id="HowcanIgethelp-CommercialSupport">Commercial
Support</h2><p>This is an open source project, so the amount of time we have
available to help resolve your issue is often limited as all help is provided
on a volunteer basis. If you want to get priority help, need to get up to speed
quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ
support such as...</p><ul><li><a shape="rect
" class="external-link" href="http://ameliant.com"; rel="nofollow">Ameliant</a>
is a specialist consultancy based in London, UK that focuses on open source
integration and messaging using the Apache integration stack (ActiveMQ, Camel,
ServiceMix and CXF). The company delivers consulting targeted towards
development teams to address their messaging use cases; getting operations
teams up to speed on managing ActiveMQ deployments, with a particular focus on
security, high availability, and monitoring; and migrations between versions of
ActiveMQ, as well as from other JMS providers. Ameliant does not provide
production support for ActiveMQ.</li><li><a shape="rect" class="external-link"
href="http://mediadriver.com"; rel="nofollow">Media Driver</a> provides
consulting services and management tools for Apache ActiveMQ and the Apache
Integration stack for both the commercial and public sector.  We bring a
full suite of project delivery services including business and technical
analysis,
proof of concepts, architectural guidance, best practice integration, and
project management.  Media Driver offers training classes for developers
and administrators, as well as middleware management software.</li><li><a
shape="rect" class="external-link" href="http://www.openlogic.com/";
rel="nofollow">Rogue Wave / OpenLogic</a> <span style="line-height:
1.4285715;">has a dedicated team of OSS experts offering </span><span
style="line-height: 1.4285715;">round-the-clock Production Support with
competitive SLAs for </span><span style="line-height:
1.4285715;">troubleshooting ActiveMQ issues and outages.
Rogue </span><span style="line-height: 1.4285715;">Wave offers a
comprehensive week-long instructor-led training program for </span><span
style="line-height: 1.4285715;">developers and admins. Rogue Wave OpenLogic
also provides Architecture </span><span style="line-height:
1.4285715;">and Design Consulting, and a Developer Support contract to assist
in the </span><span style="line-height: 1.4285715;">development of
messaging applications.</span></li><li><a shape="rect" class="external-link"
href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/";
rel="nofollow">Red Hat</a> offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ, that include Enterprise Developer and Production Support, and
offer training and consultancy for enterprise deployments.</li><li><a
shape="rect" class="external-link" href="http://www.savoirtech.com";
rel="nofollow">Savoir Technologies, Inc</a> provides enterprise consulting,
training and support for ActiveMQ and a host of other Apache service
containers. Savoir can provide best practice mentoring for developing with
ActiveMQ, as well as architectural/design reviews, troubleshooting and SOA
infrastructure implementations. Savoir's staff includes some of the
contributors of ActiveMQ who are on the ground consulting and are familiar with
real world implementations and issues.<
/li><li><a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/"; rel="nofollow">Total Transaction Management
(TTM)</a> provides ActiveMQ consulting and support, as well as security and <a
shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Monitor_AMon.php/";
rel="nofollow">monitoring</a> add-on products and <a shape="rect"
class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php";
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com";
rel="nofollow">Tomitribe</a> are experts in Tomcat and ActiveMQ
integration, champions of Open Source and Java EE.  Tomitribe offers
consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and
more.</li><li><a shape="rect" class="external-link"
href="http://www.tytoease.com/activemq"; rel="nofollow">TytoEASE</a> offers
support, consulting and training
on enterprise ready open source projects including ActiveMQ. 
 Support offerings are at three levels with guaranteed SLA's. The
company's consulting work is short term to help troubleshoot, fine-tune, do
architectural reviews or help with initial design.  TytoEASE's focus is on
the Enterprise with how customers integrate open source with their current
technologies.</li></ul></div>
+<div class="wiki-content maincontent"><h2
id="HowcanIgethelp-GettingHelp">Getting Help</h2><p>If you are experiencing
problems using ActiveMQ then please report your problem to our <a shape="rect"
class="external-link" href="http://issues.apache.org/activemq/browse/AMQ";>Issue
Tracker</a>. You may also find it useful to discuss your issues with the
community on the <a shape="rect" href="discussion-forums.html">Discussion
Forums</a> or join one of our <a shape="rect" href="mailing-lists.html">Mailing
Lists</a>.</p><ul><li><a shape="rect" class="external-link"
href="http://issues.apache.org/activemq/browse/AMQ";>Issue
Tracker</a></li><li><a shape="rect" href="discussion-forums.html">Discussion
Forums</a></li><li><a shape="rect" href="mailing-lists.html">Mailing
Lists</a></li><li><a shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="HowcanIgethelp-Howtogethelp">How to get help</h3><p>Before you report a
problem you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br
cle
ar="none"> Whenever you are reporting a problem please be sure to include as
much information as possible; the more we know the more chance of a quicker
resolution.</p><ul><li>Which <a shape="rect" class="external-link"
href="http://activemq.apache.org/download.html";>version</a> of
ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.5.0)</li><li>Any particular
application/web server or container being used - if so what
version?</li><li>Stack traces generally really help! If in doubt include the
whole thing; often exceptions get wrapped in other exceptions and the exception
right near the bottom explains the actual error, not the first few lines at the
top. It's very easy for us to skim-read past unnecessary parts of a stack
trace.</li><li>Log output (e.g., <code>data/activemq.log</code>) can be useful
too; sometimes <a shape="rect" href="how
-do-i-change-the-logging.html">enabling DEBUG logging</a> can
help</li><li>Your code & configuration files are often useful</li></ul><h3
id="HowcanIgethelp-Howtogethelpfaster">How to get help faster</h3><p>We can
help you much quicker if you try the following</p><ul><li>Provide us with a
JUnit test case that demonstrates your issue. e.g. if you think you've found a
bug, can you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you
beer when we meet you if you submit bug fixes <img class="emoticon
emoticon-smile"
src="https://cwiki.apache.org/confluence/s/en_GB/5997/6f42626d00e36f53fe51440403446ca61552e2a2.1/_/images/icons/emoticons/smile.png";
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or
performance related issues, if you can run a profiler on your test case and
attach the output as a file (or zipped file if it's huge) to the JIRA we can
normally fix things much fa
ster. e.g. you could run <a shape="rect" class="external-link"
href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html";
rel="nofollow">jmap</a>/<a shape="rect" class="external-link"
href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html";
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the
output. To find memory leaks it's quicker to resolve if you can tell us what
classes are taking up all of the RAM; we can normally figure out what's wrong
from that.</li></ul><h2 id="HowcanIgethelp-CommercialSupport">Commercial
Support</h2><p>This is an open source project, so the amount of time we have
available to help resolve your issue is often limited as all help is provided
on a volunteer basis. If you want to get priority help, need to get up to speed
quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ
support such as...</p><ul><li><a shape="rect
" class="external-link" href="http://ameliant.com"; rel="nofollow">Ameliant</a>
is a specialist consultancy based in London, UK that focuses on open source
integration and messaging using the Apache integration stack (ActiveMQ, Camel,
ServiceMix and CXF). The company delivers consulting targeted towards
development teams to address their messaging use cases; getting operations
teams up to speed on managing ActiveMQ deployments, with a particular focus on
security, high availability, and monitoring; and migrations between versions of
ActiveMQ, as well as from other JMS providers. Ameliant does not provide
production support for ActiveMQ.</li><li><a shape="rect" class="external-link"
href="https://apifocal.com"; rel="nofollow">apifocal</a> is a Professional
Services company. Headquartered near Washington, DC, USA,
APIfocal provides consulting and training for leveraging the Apache
Integration stack and commercial ESBs at large scale, adding automation and
devops capabilities.<
/li><li><a shape="rect" class="external-link" href="http://mediadriver.com";
rel="nofollow">Media Driver</a> provides consulting services and management
tools for Apache ActiveMQ and the Apache Integration stack for both the
commercial and public sector.  We bring a full suite of project delivery
services including business and technical analysis, proof of concepts,
architectural guidance, best practice integration, and project management.
 Media Driver offers training classes for developers and administrators,
as well as middleware management software.</li><li><a shape="rect"
class="external-link" href="http://www.openlogic.com/"; rel="nofollow">Rogue
Wave / OpenLogic</a> <span style="line-height: 1.4285715;">has a dedicated
team of OSS experts offering </span><span style="line-height:
1.4285715;">round-the-clock Production Support with competitive SLAs
for </span><span style="line-height: 1.4285715;">troubleshooting ActiveMQ
issues and outages. Rogue </
span><span style="line-height: 1.4285715;">Wave offers a comprehensive
week-long instructor-led training program for </span><span
style="line-height: 1.4285715;">developers and admins. Rogue Wave OpenLogic
also provides Architecture </span><span style="line-height:
1.4285715;">and Design Consulting, and a Developer Support contract to assist
in the </span><span style="line-height: 1.4285715;">development of
messaging applications.</span></li><li><a shape="rect" class="external-link"
href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/";
rel="nofollow">Red Hat</a> offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ, that include Enterprise Developer and Production Support, and
offer training and consultancy for enterprise deployments.</li><li><a
shape="rect" class="external-link" href="http://www.savoirtech.com";
rel="nofollow">Savoir Technologies, Inc</a> provides enterprise consulting,
training and support for ActiveMQ and a host of other
Apache service containers. Savoir can provide best practice mentoring for
developing with ActiveMQ, as well as architectural/design reviews,
troubleshooting and SOA infrastructure implementations. Savoir's staff includes
some of the contributors of ActiveMQ who are on the ground consulting and are
familiar with real world implementations and issues.</li><li><a shape="rect"
class="external-link" href="http://www.ttmsolutions.com/"; rel="nofollow">Total
Transaction Management (TTM)</a> provides ActiveMQ consulting and support, as
well as security and <a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Monitor_AMon.php/";
rel="nofollow">monitoring</a> add-on products and <a shape="rect"
class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php";
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com"; rel="nofollow">Tomit
ribe</a> are experts in Tomcat and ActiveMQ integration, champions of
Open Source and Java EE.  Tomitribe offers consulting, training and
support for TomEE, Tomcat, ActiveMQ, CXF and more.</li><li><a shape="rect"
class="external-link" href="http://www.tytoease.com/activemq";
rel="nofollow">TytoEASE</a> offers support, consulting and training on
enterprise ready open source projects including ActiveMQ.   Support
offerings are at three levels with guaranteed SLA's. The company's consulting
work is short term to help troubleshoot, fine-tune, do architectural reviews or
help with initial design.  TytoEASE's focus is on the Enterprise with how
customers integrate open source with their current technologies.</li></ul></div>
</td>
<td valign="top">
<div class="navigation">
Modified: websites/production/activemq/content/support.html
==============================================================================
--- websites/production/activemq/content/support.html (original)
+++ websites/production/activemq/content/support.html Mon Sep 4 16:23:00 2017
@@ -71,7 +71,7 @@
<tbody>
<tr>
<td valign="top" width="100%">
-<div class="wiki-content maincontent"><h2 id="Support-GettingHelp">Getting
Help</h2><p>If you are experiencing problems using ActiveMQ then please report
your problem to our <a shape="rect" class="external-link"
href="http://issues.apache.org/activemq/browse/AMQ";>Issue Tracker</a>. You may
also find it useful to discuss your issues with the community on the <a
shape="rect" href="discussion-forums.html">Discussion Forums</a> or join one of
our <a shape="rect" href="mailing-lists.html">Mailing Lists</a>.</p><ul><li><a
shape="rect" class="external-link"
href="http://issues.apache.org/activemq/browse/AMQ";>Issue
Tracker</a></li><li><a shape="rect" href="discussion-forums.html">Discussion
Forums</a></li><li><a shape="rect" href="mailing-lists.html">Mailing
Lists</a></li><li><a shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="Support-Howtogethelp">How to get help</h3><p>Before you report a problem
you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br
clear="none"> Whe
never you are reporting a problem please be sure to include as much
information as possible; the more we know the more chance of a quicker
resolution.</p><ul><li>Which <a shape="rect" class="external-link"
href="http://activemq.apache.org/download.html";>version</a> of
ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.5.0)</li><li>Any particular
application/web server or container being used - if so what
version?</li><li>Stack traces generally really help! If in doubt include the
whole thing; often exceptions get wrapped in other exceptions and the exception
right near the bottom explains the actual error, not the first few lines at the
top. It's very easy for us to skim-read past unnecessary parts of a stack
trace.</li><li>Log output (e.g., <code>data/activemq.log</code>) can be useful
too; sometimes <a shape="rect" href="how-do-i-change-t
he-logging.html">enabling DEBUG logging</a> can help</li><li>Your code &
configuration files are often useful</li></ul><h3
id="Support-Howtogethelpfaster">How to get help faster</h3><p>We can help you
much quicker if you try the following</p><ul><li>Provide us with a JUnit test
case that demonstrates your issue. e.g. if you think you've found a bug, can
you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you
beer when we meet you if you submit bug fixes <img class="emoticon
emoticon-smile"
src="https://cwiki.apache.org/confluence/s/en_GB/5997/6f42626d00e36f53fe51440403446ca61552e2a2.1/_/images/icons/emoticons/smile.png";
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or
performance related issues, if you can run a profiler on your test case and
attach the output as a file (or zipped file if it's huge) to the JIRA we can
normally fix things much faster. e.g. you could
run <a shape="rect" class="external-link"
href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html";
rel="nofollow">jmap</a>/<a shape="rect" class="external-link"
href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html";
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the
output. To find memory leaks it's quicker to resolve if you can tell us what
classes are taking up all of the RAM; we can normally figure out what's wrong
from that.</li></ul><h2 id="Support-CommercialSupport">Commercial
Support</h2><p>This is an open source project, so the amount of time we have
available to help resolve your issue is often limited as all help is provided
on a volunteer basis. If you want to get priority help, need to get up to speed
quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ
support such as...</p><ul><li><a shape="rect" class="external-link" href
="http://ameliant.com"; rel="nofollow">Ameliant</a> is a specialist consultancy
based in London, UK that focuses on open source integration and messaging using
the Apache integration stack (ActiveMQ, Camel, ServiceMix and CXF). The company
delivers consulting targeted towards development teams to address their
messaging use cases; getting operations teams up to speed on managing ActiveMQ
deployments, with a particular focus on security, high availability, and
monitoring; and migrations between versions of ActiveMQ, as well as from other
JMS providers. Ameliant does not provide production support for
ActiveMQ.</li><li><a shape="rect" class="external-link"
href="http://mediadriver.com"; rel="nofollow">Media Driver</a> provides
consulting services and management tools for Apache ActiveMQ and the Apache
Integration stack for both the commercial and public sector.  We bring a
full suite of project delivery services including business and technical
analysis, proof of concepts, architec
tural guidance, best practice integration, and project management.  Media
Driver offers training classes for developers and administrators, as well as
middleware management software.</li><li><a shape="rect" class="external-link"
href="http://www.openlogic.com/"; rel="nofollow">Rogue Wave /
OpenLogic</a> <span style="line-height: 1.4285715;">has a dedicated team
of OSS experts offering </span><span style="line-height:
1.4285715;">round-the-clock Production Support with competitive SLAs
for </span><span style="line-height: 1.4285715;">troubleshooting ActiveMQ
issues and outages. Rogue </span><span style="line-height:
1.4285715;">Wave offers a comprehensive week-long instructor-led training
program for </span><span style="line-height: 1.4285715;">developers and
admins. Rogue Wave OpenLogic also provides Architecture </span><span
style="line-height: 1.4285715;">and Design Consulting, and a Developer Support
contract to assist in the </span><span st
yle="line-height: 1.4285715;">development of messaging
applications.</span></li><li><a shape="rect" class="external-link"
href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/";
rel="nofollow">Red Hat</a> offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ, that include Enterprise Developer and Production Support, and
offer training and consultancy for enterprise deployments.</li><li><a
shape="rect" class="external-link" href="http://www.savoirtech.com";
rel="nofollow">Savoir Technologies, Inc</a> provides enterprise consulting,
training and support for ActiveMQ and a host of other Apache service
containers. Savoir can provide best practice mentoring for developing with
ActiveMQ, as well as architectural/design reviews, troubleshooting and SOA
infrastructure implementations. Savoir's staff includes some of the
contributors of ActiveMQ who are on the ground consulting and are familiar with
real world implementations and issues.</li><li><a shape="rect" clas
s="external-link" href="http://www.ttmsolutions.com/"; rel="nofollow">Total
Transaction Management (TTM)</a> provides ActiveMQ consulting and support, as
well as security and <a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Monitor_AMon.php/";
rel="nofollow">monitoring</a> add-on products and <a shape="rect"
class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php";
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com";
rel="nofollow">Tomitribe</a> are experts in Tomcat and ActiveMQ
integration, champions of Open Source and Java EE.  Tomitribe offers
consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and
more.</li><li><a shape="rect" class="external-link"
href="http://www.tytoease.com/activemq"; rel="nofollow">TytoEASE</a> offers
support, consulting and training on enterprise ready open sou
rce projects including ActiveMQ.   Support offerings are at three
levels with guaranteed SLA's. The company's consulting work is short term to
help troubleshoot, fine-tune, do architectural reviews or help with initial
design.  TytoEASE's focus is on the Enterprise with how customers
integrate open source with their current technologies.</li></ul></div>
+<div class="wiki-content maincontent"><h2 id="Support-GettingHelp">Getting
Help</h2><p>If you are experiencing problems using ActiveMQ then please report
your problem to our <a shape="rect" class="external-link"
href="http://issues.apache.org/activemq/browse/AMQ";>Issue Tracker</a>. You may
also find it useful to discuss your issues with the community on the <a
shape="rect" href="discussion-forums.html">Discussion Forums</a> or join one of
our <a shape="rect" href="mailing-lists.html">Mailing Lists</a>.</p><ul><li><a
shape="rect" class="external-link"
href="http://issues.apache.org/activemq/browse/AMQ";>Issue
Tracker</a></li><li><a shape="rect" href="discussion-forums.html">Discussion
Forums</a></li><li><a shape="rect" href="mailing-lists.html">Mailing
Lists</a></li><li><a shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="Support-Howtogethelp">How to get help</h3><p>Before you report a problem
you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br
clear="none"> Whe
never you are reporting a problem please be sure to include as much
information as possible; the more we know the more chance of a quicker
resolution.</p><ul><li>Which <a shape="rect" class="external-link"
href="http://activemq.apache.org/download.html";>version</a> of
ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.5.0)</li><li>Any particular
application/web server or container being used - if so what
version?</li><li>Stack traces generally really help! If in doubt include the
whole thing; often exceptions get wrapped in other exceptions and the exception
right near the bottom explains the actual error, not the first few lines at the
top. It's very easy for us to skim-read past unnecessary parts of a stack
trace.</li><li>Log output (e.g., <code>data/activemq.log</code>) can be useful
too; sometimes <a shape="rect" href="how-do-i-change-t
he-logging.html">enabling DEBUG logging</a> can help</li><li>Your code &
configuration files are often useful</li></ul><h3
id="Support-Howtogethelpfaster">How to get help faster</h3><p>We can help you
much quicker if you try the following</p><ul><li>Provide us with a JUnit test
case that demonstrates your issue. e.g. if you think you've found a bug, can
you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you
beer when we meet you if you submit bug fixes <img class="emoticon
emoticon-smile"
src="https://cwiki.apache.org/confluence/s/en_GB/5997/6f42626d00e36f53fe51440403446ca61552e2a2.1/_/images/icons/emoticons/smile.png";
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or
performance related issues, if you can run a profiler on your test case and
attach the output as a file (or zipped file if it's huge) to the JIRA we can
normally fix things much faster. e.g. you could
run <a shape="rect" class="external-link"
href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html";
rel="nofollow">jmap</a>/<a shape="rect" class="external-link"
href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html";
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the
output. To find memory leaks it's quicker to resolve if you can tell us what
classes are taking up all of the RAM; we can normally figure out what's wrong
from that.</li></ul><h2 id="Support-CommercialSupport">Commercial
Support</h2><p>This is an open source project, so the amount of time we have
available to help resolve your issue is often limited as all help is provided
on a volunteer basis. If you want to get priority help, need to get up to speed
quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ
support such as...</p><ul><li><a shape="rect" class="external-link" href
="http://ameliant.com"; rel="nofollow">Ameliant</a> is a specialist consultancy
based in London, UK that focuses on open source integration and messaging using
the Apache integration stack (ActiveMQ, Camel, ServiceMix and CXF). The company
delivers consulting targeted towards development teams to address their
messaging use cases; getting operations teams up to speed on managing ActiveMQ
deployments, with a particular focus on security, high availability, and
monitoring; and migrations between versions of ActiveMQ, as well as from other
JMS providers. Ameliant does not provide production support for
ActiveMQ.</li><li><a shape="rect" class="external-link"
href="https://apifocal.com"; rel="nofollow">apifocal</a> is a Professional
Services company. Headquartered near Washington, DC, USA,
APIfocal provides consulting and training for leveraging the Apache
Integration stack and commercial ESBs at large scale, adding automation and
devops capabilities.</li><li><a shape="rect" clas
s="external-link" href="http://mediadriver.com"; rel="nofollow">Media
Driver</a> provides consulting services and management tools for Apache
ActiveMQ and the Apache Integration stack for both the commercial and public
sector.  We bring a full suite of project delivery services including
business and technical analysis, proof of concepts, architectural guidance,
best practice integration, and project management.  Media Driver offers
training classes for developers and administrators, as well as middleware
management software.</li><li><a shape="rect" class="external-link"
href="http://www.openlogic.com/"; rel="nofollow">Rogue Wave /
OpenLogic</a> <span style="line-height: 1.4285715;">has a dedicated team
of OSS experts offering </span><span style="line-height:
1.4285715;">round-the-clock Production Support with competitive SLAs
for </span><span style="line-height: 1.4285715;">troubleshooting ActiveMQ
issues and outages. Rogue </span><span style="line-heigh
t: 1.4285715;">Wave offers a comprehensive week-long instructor-led training
program for </span><span style="line-height: 1.4285715;">developers and
admins. Rogue Wave OpenLogic also provides Architecture </span><span
style="line-height: 1.4285715;">and Design Consulting, and a Developer Support
contract to assist in the </span><span style="line-height:
1.4285715;">development of messaging applications.</span></li><li><a
shape="rect" class="external-link"
href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/";
rel="nofollow">Red Hat</a> offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ, that include Enterprise Developer and Production Support, and
offer training and consultancy for enterprise deployments.</li><li><a
shape="rect" class="external-link" href="http://www.savoirtech.com";
rel="nofollow">Savoir Technologies, Inc</a> provides enterprise consulting,
training and support for ActiveMQ and a host of other Apache service
containers.
Savoir can provide best practice mentoring for developing with ActiveMQ, as
well as architectural/design reviews, troubleshooting and SOA infrastructure
implementations. Savoir's staff includes some of the contributors of ActiveMQ
who are on the ground consulting and are familiar with real world
implementations and issues.</li><li><a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/"; rel="nofollow">Total Transaction Management
(TTM)</a> provides ActiveMQ consulting and support, as well as security and <a
shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Monitor_AMon.php/";
rel="nofollow">monitoring</a> add-on products and <a shape="rect"
class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php";
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com";
rel="nofollow">Tomitribe</a> are experts in
Tomcat and ActiveMQ integration, champions of Open Source and Java EE.
 Tomitribe offers consulting, training and support for TomEE, Tomcat,
ActiveMQ, CXF and more.</li><li><a shape="rect" class="external-link"
href="http://www.tytoease.com/activemq"; rel="nofollow">TytoEASE</a> offers
support, consulting and training on enterprise ready open source projects
including ActiveMQ.   Support offerings are at three levels with
guaranteed SLA's. The company's consulting work is short term to help
troubleshoot, fine-tune, do architectural reviews or help with initial
design.  TytoEASE's focus is on the Enterprise with how customers
integrate open source with their current technologies.</li></ul></div>
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