Author: buildbot
Date: Wed Feb 21 11:24:14 2018
New Revision: 1025720
Log:
Production update by buildbot for activemq
Modified:
websites/production/activemq/content/cache/main.pageCache
websites/production/activemq/content/how-can-i-get-help.html
websites/production/activemq/content/support.html
Modified: websites/production/activemq/content/cache/main.pageCache
==============================================================================
Binary files - no diff available.
Modified: websites/production/activemq/content/how-can-i-get-help.html
==============================================================================
--- websites/production/activemq/content/how-can-i-get-help.html (original)
+++ websites/production/activemq/content/how-can-i-get-help.html Wed Feb 21
11:24:14 2018
@@ -71,7 +71,7 @@
<tbody>
<tr>
<td valign="top" width="100%">
-<div class="wiki-content maincontent"><h2
id="HowcanIgethelp-GettingHelp">Getting Help</h2><p>If you are experiencing
problems using ActiveMQ then please report your problem to our <a shape="rect"
class="external-link" href="http://issues.apache.org/activemq/browse/AMQ";>Issue
Tracker</a>. You may also find it useful to discuss your issues with the
community on the <a shape="rect" href="discussion-forums.html">Discussion
Forums</a> or join one of our <a shape="rect" href="mailing-lists.html">Mailing
Lists</a>.</p><ul><li><a shape="rect" class="external-link"
href="https://issues.apache.org/jira/browse/AMQ";>Issue Tracker</a></li><li><a
shape="rect" href="discussion-forums.html">Discussion Forums</a></li><li><a
shape="rect" href="mailing-lists.html">Mailing Lists</a></li><li><a
shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="HowcanIgethelp-Howtogethelp">How to get help</h3><p>Before you report a
problem you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br
clear=
"none"> Whenever you are reporting a problem please be sure to include as much
information as possible; the more we know the more chance of a quicker
resolution.</p><ul><li>Which <a shape="rect" class="external-link"
href="http://activemq.apache.org/download.html";>version</a> of
ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.5.0)</li><li>Any particular
application/web server or container being used - if so what
version?</li><li>Stack traces generally really help! If in doubt include the
whole thing; often exceptions get wrapped in other exceptions and the exception
right near the bottom explains the actual error, not the first few lines at the
top. It's very easy for us to skim-read past unnecessary parts of a stack
trace.</li><li>Log output (e.g., <code>data/activemq.log</code>) can be useful
too; sometimes <a shape="rect" href="how-do
-i-change-the-logging.html">enabling DEBUG logging</a> can help</li><li>Your
code & configuration files are often useful</li></ul><h3
id="HowcanIgethelp-Howtogethelpfaster">How to get help faster</h3><p>We can
help you much quicker if you try the following</p><ul><li>Provide us with a
JUnit test case that demonstrates your issue. e.g. if you think you've found a
bug, can you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you
beer when we meet you if you submit bug fixes <img class="emoticon
emoticon-smile"
src="https://cwiki.apache.org/confluence/s/en_GB/5997/6f42626d00e36f53fe51440403446ca61552e2a2.1/_/images/icons/emoticons/smile.png";
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or
performance related issues, if you can run a profiler on your test case and
attach the output as a file (or zipped file if it's huge) to the JIRA we can
normally fix things much faste
r. e.g. you could run <a shape="rect" class="external-link"
href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html";
rel="nofollow">jmap</a>/<a shape="rect" class="external-link"
href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html";
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the
output. To find memory leaks it's quicker to resolve if you can tell us what
classes are taking up all of the RAM; we can normally figure out what's wrong
from that.</li></ul><h2 id="HowcanIgethelp-CommercialSupport">Commercial
Support</h2><p>This is an open source project, so the amount of time we have
available to help resolve your issue is often limited as all help is provided
on a volunteer basis. If you want to get priority help, need to get up to speed
quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ
support such as...</p><ul><li><a shape="rect" c
lass="external-link" href="https://apifocal.com";
rel="nofollow">apifocal</a> is a Professional Services company.
Headquartered near Washington, DC, USA, APIfocal provides consulting and
training for leveraging the Apache Integration stack and commercial ESBs at
large scale, adding automation and devops capabilities.</li><li><a shape="rect"
class="external-link" href="http://mediadriver.com"; rel="nofollow">Media
Driver</a> provides consulting services and management tools for Apache
ActiveMQ and the Apache Integration stack for both the commercial and public
sector.  We bring a full suite of project delivery services including
business and technical analysis, proof of concepts, architectural guidance,
best practice integration, and project management.  Media Driver offers
training classes for developers and administrators, as well as middleware
management software.</li><li><a shape="rect" class="external-link"
href="http://www.openlogic.com/"; rel="nofollow">Rogue
Wave / OpenLogic</a> <span style="line-height: 1.4285715;">has a
dedicated team of OSS experts offering </span><span style="line-height:
1.4285715;">round-the-clock Production Support with competitive SLAs
for </span><span style="line-height: 1.4285715;">troubleshooting ActiveMQ
issues and outages. Rogue </span><span style="line-height:
1.4285715;">Wave offers a comprehensive week-long instructor-led training
program for </span><span style="line-height: 1.4285715;">developers and
admins. Rogue Wave OpenLogic also provides Architecture </span><span
style="line-height: 1.4285715;">and Design Consulting, and a Developer Support
contract to assist in the </span><span style="line-height:
1.4285715;">development of messaging applications.</span></li><li><a
shape="rect" class="external-link"
href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/";
rel="nofollow">Red Hat</a> offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ, t
hat include Enterprise Developer and Production Support, and offer training
and consultancy for enterprise deployments.</li><li><a shape="rect"
class="external-link" href="http://www.savoirtech.com"; rel="nofollow">Savoir
Technologies, Inc</a> provides enterprise consulting, training and support for
ActiveMQ and a host of other Apache service containers. Savoir can provide best
practice mentoring for developing with ActiveMQ, as well as
architectural/design reviews, troubleshooting and SOA infrastructure
implementations. Savoir's staff includes some of the contributors of ActiveMQ
who are on the ground consulting and are familiar with real world
implementations and issues.</li><li><a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/"; rel="nofollow">Total Transaction Management
(TTM)</a> provides ActiveMQ consulting and support, as well as security and <a
shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Mo
nitor_AMon.php/" rel="nofollow">monitoring</a> add-on products and <a
shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php";
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com";
rel="nofollow">Tomitribe</a> are experts in Tomcat and ActiveMQ
integration, champions of Open Source and Java EE.  Tomitribe offers
consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and
more.</li><li><a shape="rect" class="external-link"
href="http://www.tytoease.com/activemq"; rel="nofollow">TytoEASE</a> offers
support, consulting and training on enterprise ready open source projects
including ActiveMQ.   Support offerings are at three levels with
guaranteed SLA's. The company's consulting work is short term to help
troubleshoot, fine-tune, do architectural reviews or help with initial
design.  TytoEASE's focus is on the Enterprise with ho
w customers integrate open source with their current
technologies.</li></ul></div>
+<div class="wiki-content maincontent"><h2
id="HowcanIgethelp-GettingHelp">Getting Help</h2><p>If you are experiencing
problems using ActiveMQ then please report your problem to our <a shape="rect"
class="external-link" href="http://issues.apache.org/activemq/browse/AMQ";>Issue
Tracker</a>. You may also find it useful to discuss your issues with the
community on the <a shape="rect" href="discussion-forums.html">Discussion
Forums</a> or join one of our <a shape="rect" href="mailing-lists.html">Mailing
Lists</a>.</p><ul><li><a shape="rect" class="external-link"
href="https://issues.apache.org/jira/browse/AMQ";>Issue Tracker</a></li><li><a
shape="rect" href="discussion-forums.html">Discussion Forums</a></li><li><a
shape="rect" href="mailing-lists.html">Mailing Lists</a></li><li><a
shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="HowcanIgethelp-Howtogethelp">How to get help</h3><p>Before you report a
problem you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br
clear=
"none"> Whenever you are reporting a problem please be sure to include as much
information as possible; the more we know the more chance of a quicker
resolution.</p><ul><li>Which <a shape="rect" class="external-link"
href="http://activemq.apache.org/download.html";>version</a> of
ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.5.0)</li><li>Any particular
application/web server or container being used - if so what
version?</li><li>Stack traces generally really help! If in doubt include the
whole thing; often exceptions get wrapped in other exceptions and the exception
right near the bottom explains the actual error, not the first few lines at the
top. It's very easy for us to skim-read past unnecessary parts of a stack
trace.</li><li>Log output (e.g., <code>data/activemq.log</code>) can be useful
too; sometimes <a shape="rect" href="how-do
-i-change-the-logging.html">enabling DEBUG logging</a> can help</li><li>Your
code & configuration files are often useful</li></ul><h3
id="HowcanIgethelp-Howtogethelpfaster">How to get help faster</h3><p>We can
help you much quicker if you try the following</p><ul><li>Provide us with a
JUnit test case that demonstrates your issue. e.g. if you think you've found a
bug, can you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you
beer when we meet you if you submit bug fixes <img class="emoticon
emoticon-smile"
src="https://cwiki.apache.org/confluence/s/en_GB/5997/6f42626d00e36f53fe51440403446ca61552e2a2.1/_/images/icons/emoticons/smile.png";
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or
performance related issues, if you can run a profiler on your test case and
attach the output as a file (or zipped file if it's huge) to the JIRA we can
normally fix things much faste
r. e.g. you could run <a shape="rect" class="external-link"
href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html";
rel="nofollow">jmap</a>/<a shape="rect" class="external-link"
href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html";
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the
output. To find memory leaks it's quicker to resolve if you can tell us what
classes are taking up all of the RAM; we can normally figure out what's wrong
from that.</li></ul><h2 id="HowcanIgethelp-CommercialSupport">Commercial
Support</h2><p>This is an open source project, so the amount of time we have
available to help resolve your issue is often limited as all help is provided
on a volunteer basis. If you want to get priority help, need to get up to speed
quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ
support such as...</p><ul><li><a shape="rect" c
lass="external-link" href="https://apifocal.com";
rel="nofollow">apifocal</a> is a Professional Services company.
Headquartered near Washington, DC, USA, APIfocal provides consulting and
training for leveraging the Apache Integration stack and commercial ESBs at
large scale, adding automation and devops capabilities.</li><li><a shape="rect"
class="external-link" href="http://mediadriver.com"; rel="nofollow">Media
Driver</a> provides consulting services and management tools for Apache
ActiveMQ and the Apache Integration stack for both the commercial and public
sector.  We bring a full suite of project delivery services including
business and technical analysis, proof of concepts, architectural guidance,
best practice integration, and project management.  Media Driver offers
training classes for developers and administrators, as well as middleware
management software.</li><li><a shape="rect" class="external-link"
href="http://www.openlogic.com/"; rel="nofollow">Rogue
Wave / OpenLogic</a> <span style="line-height: 1.4285715;">has a
dedicated team of OSS experts offering </span><span style="line-height:
1.4285715;">round-the-clock Production Support with competitive SLAs
for </span><span style="line-height: 1.4285715;">troubleshooting ActiveMQ
issues and outages. Rogue </span><span style="line-height:
1.4285715;">Wave offers a comprehensive week-long instructor-led training
program for </span><span style="line-height: 1.4285715;">developers and
admins. Rogue Wave OpenLogic also provides Architecture </span><span
style="line-height: 1.4285715;">and Design Consulting, and a Developer Support
contract to assist in the </span><span style="line-height:
1.4285715;">development of messaging applications.</span></li><li><a
shape="rect" class="external-link"
href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/";
rel="nofollow">Red Hat</a> offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ an
d Apache ActiveMQ Artemis, that include Enterprise Developer and Production
Support, and offer training and consultancy for enterprise
deployments.</li><li><a shape="rect" class="external-link"
href="http://www.savoirtech.com"; rel="nofollow">Savoir Technologies, Inc</a>
provides enterprise consulting, training and support for ActiveMQ and a host of
other Apache service containers. Savoir can provide best practice mentoring for
developing with ActiveMQ, as well as architectural/design reviews,
troubleshooting and SOA infrastructure implementations. Savoir's staff includes
some of the contributors of ActiveMQ who are on the ground consulting and are
familiar with real world implementations and issues.</li><li><a shape="rect"
class="external-link" href="http://www.ttmsolutions.com/"; rel="nofollow">Total
Transaction Management (TTM)</a> provides ActiveMQ consulting and support, as
well as security and <a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Transactional_
Software_Solutions/Active_Monitor_AMon.php/" rel="nofollow">monitoring</a>
add-on products and <a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php";
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com";
rel="nofollow">Tomitribe</a> are experts in Tomcat and ActiveMQ
integration, champions of Open Source and Java EE.  Tomitribe offers
consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and
more.</li><li><a shape="rect" class="external-link"
href="http://www.tytoease.com/activemq"; rel="nofollow">TytoEASE</a> offers
support, consulting and training on enterprise ready open source projects
including ActiveMQ.   Support offerings are at three levels with
guaranteed SLA's. The company's consulting work is short term to help
troubleshoot, fine-tune, do architectural reviews or help with initial
design.  TytoEASE's focus
is on the Enterprise with how customers integrate open source with their
current technologies.</li></ul></div>
</td>
<td valign="top">
<div class="navigation">
Modified: websites/production/activemq/content/support.html
==============================================================================
--- websites/production/activemq/content/support.html (original)
+++ websites/production/activemq/content/support.html Wed Feb 21 11:24:14 2018
@@ -71,7 +71,7 @@
<tbody>
<tr>
<td valign="top" width="100%">
-<div class="wiki-content maincontent"><h2 id="Support-GettingHelp">Getting
Help</h2><p>If you are experiencing problems using ActiveMQ then please report
your problem to our <a shape="rect" class="external-link"
href="http://issues.apache.org/activemq/browse/AMQ";>Issue Tracker</a>. You may
also find it useful to discuss your issues with the community on the <a
shape="rect" href="discussion-forums.html">Discussion Forums</a> or join one of
our <a shape="rect" href="mailing-lists.html">Mailing Lists</a>.</p><ul><li><a
shape="rect" class="external-link"
href="https://issues.apache.org/jira/browse/AMQ";>Issue Tracker</a></li><li><a
shape="rect" href="discussion-forums.html">Discussion Forums</a></li><li><a
shape="rect" href="mailing-lists.html">Mailing Lists</a></li><li><a
shape="rect" href="faq.html">FAQ</a></li></ul><h3 id="Support-Howtogethelp">How
to get help</h3><p>Before you report a problem you might want to read the <a
shape="rect" href="faq.html">FAQ</a>.<br clear="none"> Whenev
er you are reporting a problem please be sure to include as much information
as possible; the more we know the more chance of a quicker
resolution.</p><ul><li>Which <a shape="rect" class="external-link"
href="http://activemq.apache.org/download.html";>version</a> of
ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.5.0)</li><li>Any particular
application/web server or container being used - if so what
version?</li><li>Stack traces generally really help! If in doubt include the
whole thing; often exceptions get wrapped in other exceptions and the exception
right near the bottom explains the actual error, not the first few lines at the
top. It's very easy for us to skim-read past unnecessary parts of a stack
trace.</li><li>Log output (e.g., <code>data/activemq.log</code>) can be useful
too; sometimes <a shape="rect" href="how-do-i-change-the-
logging.html">enabling DEBUG logging</a> can help</li><li>Your code &
configuration files are often useful</li></ul><h3
id="Support-Howtogethelpfaster">How to get help faster</h3><p>We can help you
much quicker if you try the following</p><ul><li>Provide us with a JUnit test
case that demonstrates your issue. e.g. if you think you've found a bug, can
you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you
beer when we meet you if you submit bug fixes <img class="emoticon
emoticon-smile"
src="https://cwiki.apache.org/confluence/s/en_GB/5997/6f42626d00e36f53fe51440403446ca61552e2a2.1/_/images/icons/emoticons/smile.png";
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or
performance related issues, if you can run a profiler on your test case and
attach the output as a file (or zipped file if it's huge) to the JIRA we can
normally fix things much faster. e.g. you could run
<a shape="rect" class="external-link"
href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html";
rel="nofollow">jmap</a>/<a shape="rect" class="external-link"
href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html";
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the
output. To find memory leaks it's quicker to resolve if you can tell us what
classes are taking up all of the RAM; we can normally figure out what's wrong
from that.</li></ul><h2 id="Support-CommercialSupport">Commercial
Support</h2><p>This is an open source project, so the amount of time we have
available to help resolve your issue is often limited as all help is provided
on a volunteer basis. If you want to get priority help, need to get up to speed
quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ
support such as...</p><ul><li><a shape="rect" class="external-link" href="h
ttps://apifocal.com" rel="nofollow">apifocal</a> is a Professional
Services company. Headquartered near Washington, DC, USA,
APIfocal provides consulting and training for leveraging the Apache
Integration stack and commercial ESBs at large scale, adding automation and
devops capabilities.</li><li><a shape="rect" class="external-link"
href="http://mediadriver.com"; rel="nofollow">Media Driver</a> provides
consulting services and management tools for Apache ActiveMQ and the Apache
Integration stack for both the commercial and public sector.  We bring a
full suite of project delivery services including business and technical
analysis, proof of concepts, architectural guidance, best practice integration,
and project management.  Media Driver offers training classes for
developers and administrators, as well as middleware management
software.</li><li><a shape="rect" class="external-link"
href="http://www.openlogic.com/"; rel="nofollow">Rogue Wave /
OpenLogic</a> <s
pan style="line-height: 1.4285715;">has a dedicated team of OSS experts
offering </span><span style="line-height: 1.4285715;">round-the-clock
Production Support with competitive SLAs for </span><span
style="line-height: 1.4285715;">troubleshooting ActiveMQ issues and outages.
Rogue </span><span style="line-height: 1.4285715;">Wave offers a
comprehensive week-long instructor-led training program for </span><span
style="line-height: 1.4285715;">developers and admins. Rogue Wave OpenLogic
also provides Architecture </span><span style="line-height:
1.4285715;">and Design Consulting, and a Developer Support contract to assist
in the </span><span style="line-height: 1.4285715;">development of
messaging applications.</span></li><li><a shape="rect" class="external-link"
href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/";
rel="nofollow">Red Hat</a> offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ, that include Enterprise Devel
oper and Production Support, and offer training and consultancy for enterprise
deployments.</li><li><a shape="rect" class="external-link"
href="http://www.savoirtech.com"; rel="nofollow">Savoir Technologies, Inc</a>
provides enterprise consulting, training and support for ActiveMQ and a host of
other Apache service containers. Savoir can provide best practice mentoring for
developing with ActiveMQ, as well as architectural/design reviews,
troubleshooting and SOA infrastructure implementations. Savoir's staff includes
some of the contributors of ActiveMQ who are on the ground consulting and are
familiar with real world implementations and issues.</li><li><a shape="rect"
class="external-link" href="http://www.ttmsolutions.com/"; rel="nofollow">Total
Transaction Management (TTM)</a> provides ActiveMQ consulting and support, as
well as security and <a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Monitor_AMon.php/";
rel="nofoll
ow">monitoring</a> add-on products and <a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php";
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com";
rel="nofollow">Tomitribe</a> are experts in Tomcat and ActiveMQ
integration, champions of Open Source and Java EE.  Tomitribe offers
consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and
more.</li><li><a shape="rect" class="external-link"
href="http://www.tytoease.com/activemq"; rel="nofollow">TytoEASE</a> offers
support, consulting and training on enterprise ready open source projects
including ActiveMQ.   Support offerings are at three levels with
guaranteed SLA's. The company's consulting work is short term to help
troubleshoot, fine-tune, do architectural reviews or help with initial
design.  TytoEASE's focus is on the Enterprise with how customers
integrate open s
ource with their current technologies.</li></ul></div>
+<div class="wiki-content maincontent"><h2 id="Support-GettingHelp">Getting
Help</h2><p>If you are experiencing problems using ActiveMQ then please report
your problem to our <a shape="rect" class="external-link"
href="http://issues.apache.org/activemq/browse/AMQ";>Issue Tracker</a>. You may
also find it useful to discuss your issues with the community on the <a
shape="rect" href="discussion-forums.html">Discussion Forums</a> or join one of
our <a shape="rect" href="mailing-lists.html">Mailing Lists</a>.</p><ul><li><a
shape="rect" class="external-link"
href="https://issues.apache.org/jira/browse/AMQ";>Issue Tracker</a></li><li><a
shape="rect" href="discussion-forums.html">Discussion Forums</a></li><li><a
shape="rect" href="mailing-lists.html">Mailing Lists</a></li><li><a
shape="rect" href="faq.html">FAQ</a></li></ul><h3 id="Support-Howtogethelp">How
to get help</h3><p>Before you report a problem you might want to read the <a
shape="rect" href="faq.html">FAQ</a>.<br clear="none"> Whenev
er you are reporting a problem please be sure to include as much information
as possible; the more we know the more chance of a quicker
resolution.</p><ul><li>Which <a shape="rect" class="external-link"
href="http://activemq.apache.org/download.html";>version</a> of
ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.5.0)</li><li>Any particular
application/web server or container being used - if so what
version?</li><li>Stack traces generally really help! If in doubt include the
whole thing; often exceptions get wrapped in other exceptions and the exception
right near the bottom explains the actual error, not the first few lines at the
top. It's very easy for us to skim-read past unnecessary parts of a stack
trace.</li><li>Log output (e.g., <code>data/activemq.log</code>) can be useful
too; sometimes <a shape="rect" href="how-do-i-change-the-
logging.html">enabling DEBUG logging</a> can help</li><li>Your code &
configuration files are often useful</li></ul><h3
id="Support-Howtogethelpfaster">How to get help faster</h3><p>We can help you
much quicker if you try the following</p><ul><li>Provide us with a JUnit test
case that demonstrates your issue. e.g. if you think you've found a bug, can
you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you
beer when we meet you if you submit bug fixes <img class="emoticon
emoticon-smile"
src="https://cwiki.apache.org/confluence/s/en_GB/5997/6f42626d00e36f53fe51440403446ca61552e2a2.1/_/images/icons/emoticons/smile.png";
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or
performance related issues, if you can run a profiler on your test case and
attach the output as a file (or zipped file if it's huge) to the JIRA we can
normally fix things much faster. e.g. you could run
<a shape="rect" class="external-link"
href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html";
rel="nofollow">jmap</a>/<a shape="rect" class="external-link"
href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html";
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the
output. To find memory leaks it's quicker to resolve if you can tell us what
classes are taking up all of the RAM; we can normally figure out what's wrong
from that.</li></ul><h2 id="Support-CommercialSupport">Commercial
Support</h2><p>This is an open source project, so the amount of time we have
available to help resolve your issue is often limited as all help is provided
on a volunteer basis. If you want to get priority help, need to get up to speed
quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ
support such as...</p><ul><li><a shape="rect" class="external-link" href="h
ttps://apifocal.com" rel="nofollow">apifocal</a> is a Professional
Services company. Headquartered near Washington, DC, USA,
APIfocal provides consulting and training for leveraging the Apache
Integration stack and commercial ESBs at large scale, adding automation and
devops capabilities.</li><li><a shape="rect" class="external-link"
href="http://mediadriver.com"; rel="nofollow">Media Driver</a> provides
consulting services and management tools for Apache ActiveMQ and the Apache
Integration stack for both the commercial and public sector.  We bring a
full suite of project delivery services including business and technical
analysis, proof of concepts, architectural guidance, best practice integration,
and project management.  Media Driver offers training classes for
developers and administrators, as well as middleware management
software.</li><li><a shape="rect" class="external-link"
href="http://www.openlogic.com/"; rel="nofollow">Rogue Wave /
OpenLogic</a> <s
pan style="line-height: 1.4285715;">has a dedicated team of OSS experts
offering </span><span style="line-height: 1.4285715;">round-the-clock
Production Support with competitive SLAs for </span><span
style="line-height: 1.4285715;">troubleshooting ActiveMQ issues and outages.
Rogue </span><span style="line-height: 1.4285715;">Wave offers a
comprehensive week-long instructor-led training program for </span><span
style="line-height: 1.4285715;">developers and admins. Rogue Wave OpenLogic
also provides Architecture </span><span style="line-height:
1.4285715;">and Design Consulting, and a Developer Support contract to assist
in the </span><span style="line-height: 1.4285715;">development of
messaging applications.</span></li><li><a shape="rect" class="external-link"
href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/";
rel="nofollow">Red Hat</a> offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ and Apache ActiveMQ Artemis, t
hat include Enterprise Developer and Production Support, and offer training
and consultancy for enterprise deployments.</li><li><a shape="rect"
class="external-link" href="http://www.savoirtech.com"; rel="nofollow">Savoir
Technologies, Inc</a> provides enterprise consulting, training and support for
ActiveMQ and a host of other Apache service containers. Savoir can provide best
practice mentoring for developing with ActiveMQ, as well as
architectural/design reviews, troubleshooting and SOA infrastructure
implementations. Savoir's staff includes some of the contributors of ActiveMQ
who are on the ground consulting and are familiar with real world
implementations and issues.</li><li><a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/"; rel="nofollow">Total Transaction Management
(TTM)</a> provides ActiveMQ consulting and support, as well as security and <a
shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Mo
nitor_AMon.php/" rel="nofollow">monitoring</a> add-on products and <a
shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php";
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com";
rel="nofollow">Tomitribe</a> are experts in Tomcat and ActiveMQ
integration, champions of Open Source and Java EE.  Tomitribe offers
consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and
more.</li><li><a shape="rect" class="external-link"
href="http://www.tytoease.com/activemq"; rel="nofollow">TytoEASE</a> offers
support, consulting and training on enterprise ready open source projects
including ActiveMQ.   Support offerings are at three levels with
guaranteed SLA's. The company's consulting work is short term to help
troubleshoot, fine-tune, do architectural reviews or help with initial
design.  TytoEASE's focus is on the Enterprise with ho
w customers integrate open source with their current
technologies.</li></ul></div>
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