potiuk commented on code in PR #27262: URL: https://github.com/apache/airflow/pull/27262#discussion_r1008682712
########## ISSUE_TRIAGE_PROCESS.rst: ########## @@ -30,6 +30,52 @@ to fix an issue or make an enhancement, without needing to open an issue first. This is intended to make it as easy as possible to contribute to the project. +Another important part of our Issue reporting process are also Github Discussions. +Issues should represent clear feature requests or bugs which can/should be either implemented or fixed. +Users are encouraged to open Discussions rather than Issues if there are no clear, reproducible +steps, or when they have troubleshooting problems. + +Responding to issues/discussions (relatively) quickly +''''''''''''''''''''''''''''''''''''''''''''''''''''' + +It is vital to provide rather quick feedback to Issues and Discussions opened by our users, so that they +feel listened to rather than ignored. Even if the response is "we are not going to work on it because ...", +or "converting this issue to discussion because ..." or "closing because it is a duplicate of #xxx", it is +far more welcoming than leaving issues and discussions unanswered. Sometimes issues and discussions are +answered by other users (and this is cool) but if an issue/discussion is not responded to for a few days or +weeks, this gives an impression that the user reporting it is ignored, which creates an impression of a +non-welcoming project. Review Comment: Right :) -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: [email protected] For queries about this service, please contact Infrastructure at: [email protected]
