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The following commit(s) were added to refs/heads/main by this push:
     new a0e9d68b98a Fix common.ai managed agent failover when an identity 
cannot resolve (#72786)
a0e9d68b98a is described below

commit a0e9d68b98aa98c5269913034fedbf1cea22b160
Author: Wei Lee <[email protected]>
AuthorDate: Thu Oct 8 18:32:17 2026 +0900

    Fix common.ai managed agent failover when an identity cannot resolve 
(#72786)
---
 providers/common/ai/docs/toolsets/managed_agent.rst               | 8 ++++++++
 .../airflow_shared/observability/metrics/metrics_template.yaml    | 6 ++++--
 2 files changed, 12 insertions(+), 2 deletions(-)

diff --git a/providers/common/ai/docs/toolsets/managed_agent.rst 
b/providers/common/ai/docs/toolsets/managed_agent.rst
index bc5d6464610..f3976b4734e 100644
--- a/providers/common/ai/docs/toolsets/managed_agent.rst
+++ b/providers/common/ai/docs/toolsets/managed_agent.rst
@@ -263,6 +263,14 @@ failover warning names the members involved and their 
positions, but not in XCom
 Both counters are tagged by platform rather than agent name to keep cardinality
 bounded.
 
+``platform`` can also show up as the literal string ``"unknown"``: when an
+agent's identity fails to resolve -- a connection lookup failing, or a bug in
+the subclass's own ``agent_ref`` implementation -- a warning is logged and the
+call proceeds anyway rather than failing outright, and it is that fallback --
+not a real platform -- that lands in the tag. An ``"unknown"`` bucket
+therefore means the invocation went out without a confirmed platform; the
+task log's warning at the same timestamp is where to find out why.
+
 Implementing the contract for a new vendor
 ------------------------------------------
 
diff --git 
a/shared/observability/src/airflow_shared/observability/metrics/metrics_template.yaml
 
b/shared/observability/src/airflow_shared/observability/metrics/metrics_template.yaml
index 448f9aa702a..93d09231136 100644
--- 
a/shared/observability/src/airflow_shared/observability/metrics/metrics_template.yaml
+++ 
b/shared/observability/src/airflow_shared/observability/metrics/metrics_template.yaml
@@ -411,8 +411,10 @@ metrics:
   - name: "managed_agent.served"
     description: "Number of managed agent invocations answered through a 
managed-agent toolset,
     emitted once per answer. Metric with tool and platform tagging; a toolset 
over a failover
-    group reports the platform as ``failover``, and ``unknown`` means the 
agent's identity could
-    not be resolved. Read next to ``managed_agent.failover``, which records 
each transition by
+    group reports the platform as ``failover``, and platform is the literal 
string ``unknown``
+    when the agent's identity fails to resolve -- a connection lookup failing, 
or a bug in the
+    subclass's own ``agent_ref`` implementation -- a case in which the call 
still proceeds after
+    logging a warning. Read next to ``managed_agent.failover``, which records 
each transition by
     platform."
     type: "counter"
     legacy_name: "-"

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