#647: Can't reassign ticket to another product once assigned to Default (@)
product
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Reporter: ChrisHarris | Owner: nobody
Type: defect | Status: new
Priority: major | Milestone:
Component: multiproduct | Version: 0.6.0
Resolution: | Keywords:
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Comment (by olemis):
Replying to [ticket:647 ChrisHarris]:
[...]
>
> 4.) Locate the newly created ticket and click on "Modify Ticket". You
can't reassign the ticket to another product. The ticket is stuck as
being associated with "@".
>
> This is a very annoying problem. I've tried manually changing the
ticket's product association in PostgreSQL, but that causes an even bigger
problem (The ticket will appear via Search and Tickets, but clicking on
the ticket will result in an error page).
Changing ticket product in ticket UI is not supported . Nevertheless you
can
- click ''Tickets'' menu item to go to the dashboard
- click ''Custom Query'' to go to query form
- select target tickets
- expand batch modify box
- in ''Add field'' combo box select ''Product''
- select an existing product prefix .
- input comment (optional)
- click ''Change ticket'' button to commit your changes
That has worked for me before ... I use this to move spam to an special
[http://blood-hound.net/products/trash trash] product .
Please let us know if that will work for you . Should you find any issues
we'd like to know about the details .
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Ticket URL: <https://issues.apache.org/bloodhound/ticket/647#comment:2>
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