cdfgallo commented on issue #8113: URL: https://github.com/apache/cloudstack/issues/8113#issuecomment-1790175547
> Hey @cdfgallo, In order to troubleshoot your problem we will need a little bit of context: > > * Have you validated that you have access to the CPVM? Can you ping it from your machine? > * Could you follow @nvazquez instructions here [Console not working with Primate UI #8113 (comment)](https://github.com/apache/cloudstack/issues/8113#issuecomment-1770726550) and post the MGMT and CPVM logs from the process that you are trying to do? Hello @JoaoJandre , yes, I have access to the CPVM, please note that this issue is present only from the primate UI. I set the log level on DEBUG in the log4j-cloud.xml file, but unfortunatelly there are still no logs when I try to open the VNC console from the primate interface. From the MGMT server the only log I see is this one " 2023-10-29 09:34:22,378 DEBUG [c.c.u.AccountManagerImpl] (qtp1444635922-3124:null) (logid:) Access to VM instance {"id":298,"instanceName":"i-6-298-VM","type":"User","uuid":"bd0b24cf-0ede-45d0-a857-63e4e292f1dc"} granted to Account [{"accountName":"xxxx","id":141,"uuid":"f5b5cab6-025e-489c-9a4e-efde296bdcd3"}] by DomainChecker 2023-10-29 09:34:22,385 WARN [c.c.s.ConsoleProxyServlet] (qtp1444635922-3124:null) (logid:) Null sid in URL. " -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: [email protected] For queries about this service, please contact Infrastructure at: [email protected]
