levindecaro opened a new issue, #11117:
URL: https://github.com/apache/cloudstack/issues/11117
### problem
An error occur when backup a stopped VM on NAS backup, same VM are able to
backup when it is running.
Management Log
```
2025-07-02 14:48:37,464 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl$5]
(API-Job-Executor-46:[ctx-87ec267f, job-138342]) (logid:e37acb9f) Executing
AsyncJob
{"accountId":9,"cmd":"org.apache.cloudstack.api.command.user.backup.CreateBackupCmd","cmdInfo":"{\"virtualmachineid\":\"627690b0-ec96-4eb4-a567-66121e2e1268\",\"response\":\"json\",\"ctxUserId\":\"9\",\"sessionkey\":\"EmegSGhP3Js2friBxUVZWYFh29Y\",\"httpmethod\":\"GET\",\"ctxStartEventId\":\"934564\",\"id\":\"7072\",\"ctxDetails\":\"{\\\"interface
com.cloud.vm.VirtualMachine\\\":\\\"627690b0-ec96-4eb4-a567-66121e2e1268\\\"}\",\"ctxAccountId\":\"9\",\"cmdEventType\":\"BACKUP.CREATE\"}","cmdVersion":0,"completeMsid":null,"created":null,"id":138342,"initMsid":52239181762,"instanceId":7072,"instanceType":"Backup","lastPolled":null,"lastUpdated":null,"processStatus":0,"removed":null,"result":null,"resultCode":0,"status":"IN_PROGRESS","userId":9,"uuid":"e37acb9f-fa3f-4e1c-a37f-3d3f8a35ec4f"}
2025-07-02 14:48:37,467 DEBUG [c.c.u.AccountManagerImpl]
(API-Job-Executor-46:[ctx-87ec267f, job-138342, ctx-3ea57770]) (logid:e37acb9f)
Access to Account
[{"accountName":"test1.test","id":9,"uuid":"d09266b9-4e22-40b8-a013-da17fc4a3cac"}]
granted to Account
[{"accountName":"test1.test","id":9,"uuid":"d09266b9-4e22-40b8-a013-da17fc4a3cac"}]
by DomainChecker on behalf of user test1.test
2025-07-02 14:48:37,478 DEBUG [c.c.u.AccountManagerImpl]
(API-Job-Executor-46:[ctx-87ec267f, job-138342, ctx-3ea57770]) (logid:e37acb9f)
Access to VM instance
{"id":7072,"instanceName":"i-9-7072-VM","state":"Stopped","type":"User","uuid":"627690b0-ec96-4eb4-a567-66121e2e1268"}
granted to Account
[{"accountName":"test1.test","id":9,"uuid":"d09266b9-4e22-40b8-a013-da17fc4a3cac"}]
by DomainChecker on behalf of user test1.test
2025-07-02 14:48:37,501 DEBUG [c.c.a.m.ClusteredAgentManagerImpl]
(API-Job-Executor-46:[ctx-87ec267f, job-138342, ctx-3ea57770]) (logid:e37acb9f)
Wait time setting on org.apache.cloudstack.backup.TakeBackupCommand is 21600
seconds
2025-07-02 14:48:37,502 DEBUG [c.c.a.m.ClusteredAgentAttache]
(API-Job-Executor-46:[ctx-87ec267f, job-138342, ctx-3ea57770]) (logid:e37acb9f)
Seq 105-6349231049662267510: Routed from 52239181762
2025-07-02 14:48:37,502 DEBUG [c.c.a.t.Request]
(API-Job-Executor-46:[ctx-87ec267f, job-138342, ctx-3ea57770]) (logid:e37acb9f)
Seq 105-6349231049662267510: Sending { Cmd , MgmtId: 52239181762, via:
105(compute-9.apac-1b.example.com), Ver: v1, Flags: 100111,
[{"org.apache.cloudstack.backup.TakeBackupCommand":{"vmName":"i-9-7072-VM","backupPath":"i-9-7072-VM/2025.07.02.14.48.37","backupRepoType":"nfs","backupRepoAddress":"secstor.apac-1b.example.com:/mnt/backupdg1/cloudstack-userbackup","volumePaths":["/mnt/7178c5ce-bc96-4f6a-a83a-1024d025717b/aac01ea4-e2ef-497f-925d-1a6467cef009","/mnt/7178c5ce-bc96-4f6a-a83a-1024d025717b/18d02046-6c8c-4c55-bb76-c82a3eaf7d35"],"wait":"0","bypassHostMaintenance":"false"}}]
}
2025-07-02 14:48:37,704 DEBUG [c.c.a.t.Request]
(API-Job-Executor-46:[ctx-87ec267f, job-138342, ctx-3ea57770]) (logid:e37acb9f)
Seq 105-6349231049662267510: Received: { Ans: , MgmtId: 52239181762, via:
105(compute-9.apac-1b.example.com), Ver: v1, Flags: 110, { Answer } }
2025-07-02 14:48:37,704 WARN [o.a.c.m.w.WebhookServiceImpl]
(API-Job-Executor-46:[ctx-87ec267f, job-138342, ctx-3ea57770]) (logid:e37acb9f)
Skipping delivering event Event
{"description":"{\"event\":\"BACKUP.CREATE\",\"status\":\"Completed\"}","eventId":null,"eventType":"BACKUP.CREATE","eventUuid":null,"resourceType":null,"resourceUUID":null}
to any webhook as account ID is missing
2025-07-02 14:48:37,704 WARN [o.a.c.f.e.EventDistributorImpl]
(API-Job-Executor-46:[ctx-87ec267f, job-138342, ctx-3ea57770]) (logid:e37acb9f)
Failed to publish event [category: ActionEvent, type: BACKUP.CREATE] on bus
webhookEventBus
2025-07-02 14:48:37,723 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl]
(API-Job-Executor-46:[ctx-87ec267f, job-138342]) (logid:e37acb9f) Complete
async job-138342, jobStatus: FAILED, resultCode: 530, result:
org.apache.cloudstack.api.response.ExceptionResponse/null/{"uuidList":[],"errorcode":"530","errortext":"class
com.cloud.agent.api.Answer cannot be cast to class
org.apache.cloudstack.backup.BackupAnswer (com.cloud.agent.api.Answer and
org.apache.cloudstack.backup.BackupAnswer are in unnamed module of loader
'app')"}
2025-07-02 14:48:37,724 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl]
(API-Job-Executor-46:[ctx-87ec267f, job-138342]) (logid:e37acb9f) Publish async
job-138342 complete on message bus
2025-07-02 14:48:37,724 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl]
(API-Job-Executor-46:[ctx-87ec267f, job-138342]) (logid:e37acb9f) Wake up jobs
related to job-138342
2025-07-02 14:48:37,724 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl]
(API-Job-Executor-46:[ctx-87ec267f, job-138342]) (logid:e37acb9f) Update db
status for job-138342
2025-07-02 14:48:37,726 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl]
(API-Job-Executor-46:[ctx-87ec267f, job-138342]) (logid:e37acb9f) Wake up jobs
joined with job-138342 and disjoin all subjobs created from job- 138342
2025-07-02 14:48:37,733 DEBUG [c.c.a.ApiServer]
(API-Job-Executor-46:[ctx-87ec267f, job-138342]) (logid:e37acb9f) Retrieved
cmdEventType from job info: BACKUP.CREATE
2025-07-02 14:48:37,736 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl$5]
(API-Job-Executor-46:[ctx-87ec267f, job-138342]) (logid:e37acb9f) Done
executing org.apache.cloudstack.api.command.user.backup.CreateBackupCmd for
job-138342
2025-07-02 14:48:37,737 INFO [o.a.c.f.j.i.AsyncJobMonitor]
(API-Job-Executor-46:[ctx-87ec267f, job-138342]) (logid:e37acb9f) Remove
job-138342 from job monitoring
```
### versions
ACS: 4.20.1
OS: OL9 x86_64
hypervisors: KVM
storage: NFS
network: vxlan
### The steps to reproduce the bug
1. Setup a NAS backup offering
2. Run a backup for a stopped VM
### What to do about it?
_No response_
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